Cheryl Clark
Orlando
Summary
Adaptable professional with 15+ years of experience and proven knowledge of back-office operations, data entry, and productivity and performance management. Aiming to leverage my skills to successfully fill the Administrative Assistant role.
Overview
6
6
years of professional experience
Work History
BENEFIT DISBUREMENT AGENT
Innova Solutions (BNY Mellon)
11.2023 - 02.2024
- Answered inbound calls from pension participants with and questions or issues with their pension plan and payments
- Interpreted pension programs for clients
- Helped trouble shoot password and portal sign-on issues.
- Sent out important documents requested via, email, fax and mail.
- Resolved payment delays or missed payments.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Data Entry Specialist
Ask Staffing (Truist Bank)
10.2022 - 04.2023
- Responsible for entering in request for commission and incentives for internal customers
- Created, maintained and updated information in Salesforce
- Responsible for managing email and routing to the proper departments.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
Benefit Verification Specialist
MMC (Amerisource Bergen)
11.2021 - 07.2022
- Completed and submitted applications for patients needing co-pay assistants with chemotherapy treatments
- Responsible for making calls to Insurance companies to verify patients’ benefit and eligibility information & entering information in the Salesforce system to complete the application process.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, interactions.
Adjudicator
Faneuil (Unemployment DEO)
04.2021 - 09.2021
- Responsibilities were to view claimants' filing for unemployment benefits documentation to make a decision for eligibility for benefits.
- Make appropriate changes and updates to the account
- Make outbound calls when necessary to the claimant to request documents that were needed to make edibility determination.
Insurance Customer Service Agent
Aetna
09.2017 - 04.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responsible for helping new customers enroll in insurance.
- Assisting with Medicare and Medicaid questions and enrollment.
- Assisting Aetna employees with work related benefit questions and concerns.
Education
Diploma -
Eustis High School
Eustis, FL06-1999
Skills
- Documenting information
- IDC 9 & 10
- ERP System proficient (Salesforce, Workforce, Oracle etc
- 60 plus Wpm/ 10,000 KPH
Timeline
BENEFIT DISBUREMENT AGENT
Innova Solutions (BNY Mellon)
11.2023 - 02.2024
Data Entry Specialist
Ask Staffing (Truist Bank)
10.2022 - 04.2023
Benefit Verification Specialist
MMC (Amerisource Bergen)
11.2021 - 07.2022
Adjudicator
Faneuil (Unemployment DEO)
04.2021 - 09.2021
Insurance Customer Service Agent
Aetna
09.2017 - 04.2019
Diploma -
Eustis High School
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