Cheryl C. McKenzie

• Prepared 75% of degree and progress reviews for student-athletes, probation cases, and cohort advising.
• Reviewed 100% of student advising cases weekly to triage at-risk learners and guide next steps.
• Guided continuing students and Education majors in course selection aligned with degree requirements and academic goals.
• Built educational plans, monitored satisfactory academic progress, and referred students to appropriate support offices.
• Conducted probation workshops, degree audit workshops, and one-on-one exit interviews for student-athletes and faculty.
• Reviewed academic and financial appeals with students, troubleshooting issues for Young Adults Internship Program participants.
• Coordinated College Access and Success Program advising from first semester to graduation and contributed to annual reporting in Microsoft Excel and PowerPoint.of student

• Track 1-5 reading sessions per week with elementary students to build consistency and monitor progress.
• Provide one-on-one reading instruction to elementary students, adapting lessons to individual skill gaps and pacing.
• Support at-risk students with individualized writing instruction, reinforcing classroom expectations and confidence.
• Assess student progress and document learning needs using Microsoft Word and Excel for clear recordkeeping.

• Advised over 300 continuing students on class withdrawals, retakes, and major changes to support timely degree completion.
• Coordinated Early Alert Program outreach and pre-advisement support sessions for students at risk of failing.
• Supervised registration lab activity and New Student Advisement and Registration operations.
• Trained new advising staff and prepared workshop, orientation, and registration materials in Microsoft Word, Microsoft Excel, and Microsoft PowerPoint.
• Presented at New Student Orientation and supported College Access and Success Program, athlete, and Early College cohorts.

• Supported 65-100 students per week with English language and grammar practice in the Adult and Continuing Education English Language Clinic.
• Prepared 35-50% of student materials using Microsoft Word, Excel, and PowerPoint for clinic sessions and guidance.
• Coached 15% of multilingual students on English grammar, vocabulary, and written communication during individualized tutoring sessions.
• Guided students through academic planning discussions and referred them to appropriate campus support when additional help was needed.
• Maintained organized records and formatted worksheets in Excel to track student progress and clinic resources.

• Explained financial aid regulations, requirements, and application procedures during orientations and workshops for current and prospective students.
• Reviewed official student documentation through interviews and scheduled follow-up appointments when additional support was needed.
• Assisted students with Federal and State online applications, including Federal Direct and Indirect Loan filings.
• Advised current and prospective students on loan options, scholarships, online scholarship searches, and Federal Work Study job searches.
• Trained and supervised staff in computerized financial aid applications, supervised the Financial Aid Resource Center, and prepared reports and correspondence in Microsoft Word, Microsoft Excel, and Microsoft PowerPoint.

• Support 15-20 students per term with hands-on Blackboard training and guided practice in the Cooperative Education seminar.
• Lead 2 Blackboard lab sessions weekly for Cooperative Education students and faculty in an interactive computer lab.
• Teach Cooperative Education seminar content using Blackboard to help students and faculty navigate course materials and assignments.
• Guide student progress monitoring and academic planning by reviewing coursework, discussing degree audit needs, and recommending referrals when needed.
• Create clear course handouts and document formatting materials in Microsoft Word, PowerPoint, and Excel for classroom use.

• Managed incoming calls, prepared campus-wide correspondence, and formatted reports, proposals, and confidential memos in Microsoft Word and PowerPoint.
• Maintained the Dean’s calendar, coordinated travel arrangements, and supported campus and off-campus events and logistics.
• Created and maintained an office filing system, handling confidential documents with discretion and keeping records current.
• Supervised twelve support staff members and college work-study students, while providing training and orientation for interns and summer youth participants.
• Managed LaGuardia Community College and Queens School to Work Initiative budget of over 1.2 million and a seminar budget of over 150K.
• Administered OTPS/Tax Levy and Grants budget systems of over 60K, processed adjunct and college appointments, and coordinated special projects.
• Supported honor students with scholarship applications, worked with the Phi Theta Kappa advisor on student opportunities, and served on departmental and college committees.

• Developed 50 training materials monthly in collaboration with Financial Aid Services to support student guidance.
• Researched 10 advising cases per term to identify best practices for LaGuardia Community College students.
• Conducted a twelve-week research thesis on improving retention and graduation rates for minority men at CUNY.
• Applied degree audit and educational planning concepts to strengthen advising resources and student progress monitoring.
• Organized reference materials in Excel and Word to improve spreadsheet management and document formatting.

• Prepared 25-30 presentation handouts in Microsoft Word to support the Dublin conference talk.
• Presented a conference session on academic advising challenges for millennial students.
• Delivered a focused presentation on the challenges of academic advising for millennial students at the 21st Annual First Year Experience Conference in Dublin, Ireland.
• Translated academic advising insights into clear PowerPoint slides and Word-based handouts for a professional audience.
• Applied Excel to organize advising examples and student progress patterns for conference discussion.

• Supported several committee discussions as a selected team member for the Academic Affairs 1st Year Experience Task Force.
• Contributed to 6 first-year program planning sessions focused on strengthening student learning and success.
• Collaborated with faculty and staff to strengthen the College's first-year experience and align student support efforts.
• Helped shape first-year initiatives that deepened student learning and reinforced pathways toward student success.
• Represented LaGuardia Community College/CUNY at the 20th International Conference on The First-Year Experience in Hawaii.

• Advised students on course selection, registration steps, and academic goals based on individual degree progress.
• Monitored student progress and flagged incomplete requirements to keep records current and actionable.
• Maintained spreadsheets and formatted program materials in Microsoft Excel and Microsoft Word for consistent reporting.
• Prepared presentations in Microsoft PowerPoint for youth program outreach and internal communications.
• Referred students to appropriate support resources when academic or personal needs fell outside advising scope.

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