Cheryl Coffman

• Documented changes in claim statuses using specialized software systems
• Collaborated with other departments to resolve billing disputes or address customer concerns quickly
• Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers
• Ensured timely submission of required documentation from claimants prior to approval of payment
• Educated customers on their rights under state and federal regulations governing insurance policies
• Filed appeals on behalf of customers when necessary after denial of a claim due to insufficient evidence
• Maintained accurate records of all referrals, including contact information and follow-up activities
• Assisted in the development of referral processes and procedures
• Resolved conflicts between referring physicians and receiving providers

• Verified patient information, including medical history and insurance coverage, to ensure accuracy of coding and billing
• Conducted audits of medical records to identify missing or incorrect documentation that could affect accurate coding and billing
• Submitted claims electronically to insurance companies in accordance with regulations
• Researched denied claims to determine the cause of denial and corrected errors as needed
• Scheduled appointments for patients using the electronic health records system
• Managed incoming calls from patients and other healthcare facilities to provide information or schedule services
• Collected payments from patients and entered them into the billing system accurately
• Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services
• Maintained client confidentiality according to HIPAA regulations at all times
• Updated patient files in accordance with company policy and procedure guidelines
• Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications
• Verified patient demographic information in order to ensure accuracy of data entry
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Managed multi-line phone system and pleasantly greeted patients.
• Checked patient insurance, demographic, and health history to keep information current.

• Completed sales and service documentation for customer and business records and provided receipts of purchase.
• Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
• Enhanced product knowledge by attending regular training sessions and staying up-to-date on industry trends.
• Collaborated with team members to achieve monthly sales targets and improve overall department performance.
• Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
• Streamlined order processing for quicker turnaround times and improved customer experience.
• Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
• Contributed to higher sales by recommending appropriate parts and accessories based on customer needs.
• Maintained accurate inventory records, ensuring optimal stock levels and minimizing backorders.

• Enhanced customer satisfaction by efficiently managing repair orders and providing timely updates on the progress.
• Built strong relationships with insurance companies, leading to faster claim processing and improved customer service.
• Promoted an inclusive work environment where diverse experiences were valued, fostering collaboration among team members.
• Collaborated closely with other departments to maintain seamless operations across the entire dealership.
• Strong customer service quality.

• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Provided exceptional customer service, resulting in increased client retention and loyalty.
• Maintained friendly and professional customer service.

• Streamlined appointment booking process leading to reduced wait times for clients.
• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Grew sales with great work ethic, individualized beauty care plans and positive attitude.
• Suggested treatments and styles to suit customer appearance and fashion choices.
• Enhanced client satisfaction by providing personalized beauty consultations and recommending suitable treatments.
• Developed and deepened customer relationships by building loyalty and promoting referrals to increase customer base by [Number]%.

• Greeted customers entering store and responded promptly to customer needs.
• Answered questions about store policies and addressed customer concerns.
• Restocked and organized merchandise in front lanes.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Customer service Representative
• Learned duties for various positions and provided backup at key times.
• Performed cash, card, and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with returns, refunds and resolving transaction issues.
• Stocked, tagged and displayed merchandise as required.

I worked as a server, cook and dishwasher. Handled payments for customers when they left the restaurant.

• Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
• Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
• Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.