Cheryl Collins
Concord,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
231
231
years of professional experience
Work History
YDA3
NYS Office of Children and Family Services
Bentwood, NY
02.1999 - 06.2212
- Advised management on current trends in youth development programming.
- Provided mentorship and leadership opportunities for young people.
- Researched best practices for engaging young people in programs.
- Conducted assessments of individual needs, interests and abilities of youth participants.
- Created a safe environment for all participants to learn and grow.
- Encouraged meaningful participation from all group members in activities.
- Helped create an atmosphere where youth can express themselves freely.
- Collaborated with other staff members to ensure successful program operations.
- Assisted in the planning, organizing and implementation of youth development activities.
- Collected data regarding program outcomes and progress toward established goals.
- Held care conferences with residents and families to review resident health and condition.
Switchboard Operator
Guthrie Lourdes Hospital
Binghamton, NY
01.1997 - 06.1999
- Verified caller identification before transferring calls or releasing confidential information.
- Operated multi-line telephone system to answer incoming calls, determine purpose of callers, and forward calls to appropriate personnel or department.
- Provided customer service support by responding to inquiries, complaints and requests for information.
- Maintained a clean work area by organizing supplies neatly throughout shift.
- Routed emergency calls to the appropriate department or personnel.
- Performed basic troubleshooting procedures when technical problems arose with the switchboard equipment.
- Answered and transferred incoming calls to appropriate departments, personnel or outside lines.
Caregiver
Home Instead
Binghamton, NY
11.1995 - 01.1997
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Provided emotional support to clients during difficult times.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
Telephone Operator
AT&T
Manhattan, NY
09.1981 - 07.1993
- Followed through with customers until their issue was resolved satisfactorily.
- Processed payments from customers over the phone using secure payment methods.
- Greeted callers warmly and asked how they could be assisted.
- Navigated multiple computer systems simultaneously while speaking with customers on the phone.
- Answered incoming calls in a professional, courteous and timely manner.
- Provided customer service to callers by answering questions and providing requested information.
- Routed calls to the correct department based on caller needs.
- Reported any issues that arose during telephone conversations to management for further investigation.
- Utilized computer software to record caller's inquiries and complaints.
- Resolved customer inquiries quickly and efficiently by utilizing problem-solving skills.
- Provided technical support when needed for troubleshooting problems on the phone.
- Adhered to all company policies related to telephone etiquette and customer service standards.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Handled incoming and outgoing calls according to standard operating procedures.
- Responded to customers' requests for assistance with various issues they were having.
- Reported telephone line issues and outages for prompt repairs.
Education
GED -
Erasumus
Brooklyn, NY03-1980
Skills
- Friendly, Positive Attitude
- Communication
- Relationship Building
- Problem-Solving
- Customer Relations
- Critical Thinking
- Supervision and leadership
- Task Prioritization
- Problem Resolution
- Multitasking
- Self-Directed
Timeline
YDA3
NYS Office of Children and Family Services
02.1999 - 06.2212
Switchboard Operator
Guthrie Lourdes Hospital
01.1997 - 06.1999
Caregiver
Home Instead
11.1995 - 01.1997
Telephone Operator
AT&T
09.1981 - 07.1993
GED -
Erasumus
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