Cheryl Conaway
Baltimore,MD
Summary
Over 19 years of experience in healthcare Adept at collecting patient information, maintaining efficient office and coordinating with medical professionals. Skilled at coordinating busy office and maintaining professionalism in stressful situations. Extensive knowledge of customer service and commitment to patient happiness. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of front and back office operations. Motivated to learn, grow and excel in medical field.
Overview
19
19
years of professional experience
Work History
Patient Access Representative
University Of Maryland Rehabilitation & Orthopedic Institute
06.2021 - 09.2025
- Facilitated patient check-in and registration processes to ensure timely access to care.
- Verified insurance eligibility and benefits, enhancing accuracy of patient information.
- Coordinated appointment scheduling, optimizing workflow for clinical staff and patients.
- Responded to patient inquiries, providing exceptional service and support during visits.
- Assisted in training new staff on procedures and systems, fostering team efficiency.
- Schedule procedure and assure authorization.
- Provided excellent customer service through active
- Schedule OR cases
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Medical Representative III
University of MD Faculty Physician Inc.
10.2006 - 06.2021
- Completed clerical duties and tasks for clinic administration.
- Perform front desk functions.
- Used EPIC to schedule an appointment.
- Provide administrative support to doctors, nurses, and patients.
- Insurance verification.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Managed incoming calls, emails, and faxes
Education
Some College (No Degree) - Business Administration
Sojourner Douglass College
Baltimore, MDHigh School Diploma -
Edmondson High School
Baltimore, MD06-1982
Timeline
Patient Access Representative
University Of Maryland Rehabilitation & Orthopedic Institute
06.2021 - 09.2025
Medical Representative III
University of MD Faculty Physician Inc.
10.2006 - 06.2021
Some College (No Degree) - Business Administration
Sojourner Douglass College
High School Diploma -
Edmondson High School
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