Cheryl Connell
Sykesville,MD
Summary
Proven leader in healthcare administration, adept at workflow management and team collaboration, significantly enhanced office operations at Copper Ridge Health Care. Skilled in calendar and document management, I excel in optimizing processes and mentoring staff to achieve excellence. My proactive approach ensures seamless coordination and confidentiality, driving positive outcomes.
Overview
19
19
years of professional experience
Work History
Team Assistant
AccentCare Hospice
Columbia , Maryland
02.2019 - Current
- Ensured compliance with established policies and procedures related to scheduling activities.
- Provided support in identifying critical path activities to ensure deadlines are met.
- Handled incoming calls and directed callers to appropriate department or employee.
- Offered reception coverage to relieve staff during absences or breaks.
- Communicated schedule changes effectively throughout the organization when necessary.
- Coordinated support to facilitate general office operations.
- Maintained positive working relationship with fellow staff and management.
Clinical Administrative Assistant
Copper Ridge Health Care
Sykesville, Maryland
01.2006 - 01.2019
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Coordinated scheduling of tests and procedures with laboratory personnel or external facilities.
- Scheduled appointments for patients via phone and in person.
- Ordered and maintained supply inventory for medical office.
- Maintained confidentiality of records relating to clients' treatment
- Assisted with referrals and prepared medical records for patients.
- Entered billing information into practice management software accurately and timely.
- Managed multiple phone lines while responding promptly to inquiries from patients or healthcare professionals.
- Provided administrative support to clinical staff including physicians, nurses, and other healthcare professionals.
- Received and screened telephone calls and visitors by determining or addressing needs.
- Maintained electronic health records systems according to established protocols.
- Collaborated with payroll personnel to ensure timely and accurate processing of payroll data changes.
Education
High School Diploma -
Atholton Highschool
Columbia05-1986
Skills
- Calendar management
- Document management
- File organization
- Training coordination
- Complaint resolution
- Teamwork and collaboration
- Workflow management
- Proofreading documents
- People management
- Onboarding and orientation
- Coaching and mentoring
- Problem-solving
- Team supervision
- Verbal and written communication
Timeline
Team Assistant
AccentCare Hospice
02.2019 - Current
Clinical Administrative Assistant
Copper Ridge Health Care
01.2006 - 01.2019
High School Diploma -
Atholton Highschool
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