Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheryl Conway

Stoughton,MA

Summary

Experienced Office Manager with a proven track record at Larry's Glass Company, Inc., excelling in customer service and workflow optimization. Expert in maintaining confidentiality and streamlining operations, I foster strong relationships and ensure timely invoicing, enhancing overall efficiency and client satisfaction. Adept at scheduling and organizational strategies to support seamless business functions.

Overview

15
15
years of professional experience

Work History

Office Manager

Larry's Glass Company, Inc.
08.2019 - Current
  • Handling sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Providing exceptional customer service when addressing client inquiries or concerns in person, over the phone, and email correspondence.
  • Conducting regular inventory assessments of office supplies, and warehouse stock, ordering necessary items proactively to prevent stock shortages.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Handling scheduling between department heads, contractors, and clients to ensure smooth daily operations
  • Sending timely customer invoices and tracking accounts receivable to ensure prompt payment and accurate records.
  • Receiving and recording vendor invoices, ensuring accurate and timely accounts payable processing.

Nanny

Stephanie Hannon
06.2013 - 08.2019
  • Assisted with light housekeeping duties as well as running errands.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
  • Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
  • Fostered creativity through art projects, music appreciation, and imaginative play designed to stimulate young minds.
  • Transported children to and from school, medical appointments, and extra-curricular activities.

Front End Supervisor

Stop & Shop
03.2010 - 12.2012
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in checkout stations to verify adequate cash supply.
  • Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
  • Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
  • Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
  • Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.
  • Collaborated with Front End Manager to schedule employee shifts and track PTO and vacation time.

Education

High School Diploma -

Silver Lake Regional High School
Kingston, MA
06-2004

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Clear oral/written communication
  • Scheduling and calendar management
  • Relationship building
  • Workflow optimization
  • Proposal writing
  • Vendor engagement
  • Computer skills
  • Invoicing

Timeline

Office Manager

Larry's Glass Company, Inc.
08.2019 - Current

Nanny

Stephanie Hannon
06.2013 - 08.2019

Front End Supervisor

Stop & Shop
03.2010 - 12.2012

High School Diploma -

Silver Lake Regional High School

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