Summary
Overview
Work History
Education
Skills
Taking care of my Grandbabies, Boat riding, and riding our side by side
Timeline
Generic

Cheryl Cook

Livingston,LA

Summary

Results-driven with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Goal-oriented Small Business Owner with superior understanding of companies and markets. Proven history of making profitable business choices and maximizing revenues through streamlining business processes. Expert in management with training in. Determined with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success.

Overview

28
28
years of professional experience

Work History

Co-Owner

Cookie's CB And Accessories
Livingston, Louisiana
07.2019 - Current
  • Promoted business via social media to generate leads and maximize brand identity.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Devised processes to boost long-term business success and increase profit levels.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Oversaw long-term planning, staff hiring and training, and procedure development as part of business operations.
  • Drafted invoices for completed work.

Assistant Store Manager

Dollar Tree
Walker, Louisiana
10.2016 - 07.2019
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Felony Secretary

21ST Judicial District Attorney Office
Livingston, Louisiana
06.2008 - 06.2015
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.

Receptionist

21ST Judicial District Attorney Office
Livingston, Louisiana
05.2008 - 06.2014
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.

Business Owner

Cookie's CB And Accessories
Livingston, Louisiana
02.1999 - 05.2008
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Optimized team hiring, training and performance.
  • Input income and expense details into database to track business finances and address variances.
  • Reconciled daily sales, returns and financial reports in QuickBooks.

Filing Clerk

Clerk Of Court
Livingston, Louisiana
09.1984 - 01.1985
  • Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
  • Optimized information gathering and presentations with implementation of practical filing system.
  • Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
  • Located missing file materials to help teams meet project deadlines and avoid lost man-hours.
  • Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.

Education

High School Diploma -

Doyle High School
Livingston, La
05.1983

Skills

  • Originality and Creativity
  • Goal Setting
  • Problem Anticipation and Resolution
  • Finance and Accounting Oversight
  • Customer Service Management
  • Sales Tracking
  • Recruitment and Hiring
  • Financial Statement Review
  • Training Management
  • Administrative Management
  • Business Leadership
  • Records Organization and Management
  • Staff Scheduling

Taking care of my Grandbabies, Boat riding, and riding our side by side

I very much enjoy taking care of my grandbabies any time i can. We also go boat riding when we can and also side by side riding.. We love planning in the water and the mud which ever comes first. And my grand babies are my life i would do anything in the work for them.

Timeline

Co-Owner

Cookie's CB And Accessories
07.2019 - Current

Assistant Store Manager

Dollar Tree
10.2016 - 07.2019

Felony Secretary

21ST Judicial District Attorney Office
06.2008 - 06.2015

Receptionist

21ST Judicial District Attorney Office
05.2008 - 06.2014

Business Owner

Cookie's CB And Accessories
02.1999 - 05.2008

Filing Clerk

Clerk Of Court
09.1984 - 01.1985

High School Diploma -

Doyle High School

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Cheryl Cook