Cheryl Cooke
Liberty Hill,TX
Summary
Performance driven, highly organized, and detail oriented problem solver with outstanding creative and analytical skills adept at customer relations with over 30 years of experience. Posses exceptional ability to build productive relationships, resolve complex issues, and win customer trust and loyalty. Proficient in both Mac and PC (MS Word, MS Excel) and capable of easily integrating and utilizing learned skills.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
PCL Construction Services - American Dream Project
09.2014 - 11.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Customer Service Representative/Assistant
MEDITERRANEAN TILE & MARBLE
01.2008 - 01.2013
- Assisted designers with customer accounts
- Interacted with clients, designers, and vendors to determine specific needs, deadlines, schedules, and deliveries
- Demonstrated abilities to multi-task, organize, and complete orders
- Maintained log accounts for vendor status and client follow ups
- Created custom project journals to aid designers
- Redesigned filing system to aid in-house designers to file with ease
Customer Service Representative
FOUNTAIN EUROPEAN DAY SPA
01.2004 - 01.2008
- Assisted guests checking in/out for spa services
- Customer engagement included all facets of telephone communications, book reservations, assisting spa technicians, boutique and gift certificate sales
- Assisted Retail Supervisor with organizing the spa boutique and design layout
Receptionist
CREATIVE GROUP, INC.
01.2003 - 01.2004
Front Desk Manager
CGI HOLISTIC FITNESS CENTER
01.1999 - 01.2002
Education
Liberal Arts, Interior Design
Bergen Community College
Paramus, NJInterior Design
Berkeley College
Waldwick, NJ1992
Skills
- Goal-Oriented
- Organized and Efficient
- Attention to Detail
- Adept multi-tasker
- Customer Relationship Building
- Customer Service
- Problem-solving abilities
- Data Entry
- Critical Thinking
- Scheduling
- Microsoft Word
- Office Management
References
Available upon request.
Timeline
Administrative Assistant
PCL Construction Services - American Dream Project
09.2014 - 11.2019
Customer Service Representative/Assistant
MEDITERRANEAN TILE & MARBLE
01.2008 - 01.2013
Customer Service Representative
FOUNTAIN EUROPEAN DAY SPA
01.2004 - 01.2008
Receptionist
CREATIVE GROUP, INC.
01.2003 - 01.2004
Front Desk Manager
CGI HOLISTIC FITNESS CENTER
01.1999 - 01.2002
Liberal Arts, Interior Design
Bergen Community College
Interior Design
Berkeley College
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