Summary
Overview
Work History
Education
Skills
Timeline
Generic
Cheryl Courtney

Cheryl Courtney

LVN
Temple,TX

Summary

Compassionate and detail-oriented Licensed Practical Nurse (LPN) with a strong background in healthcare and customer service. Experienced in patient advocacy, telehealth support, and medical administrative tasks, including electronic health records (EHR) management and insurance coordination. Skilled in handling customer inquiries, resolving issues, and providing empathetic support in fast-paced environments. Adept at communicating complex medical information in a clear and professional manner.

Overview

25
25
years of professional experience

Work History

Licensed Vocational Nurse

Morada Temple
01.2023 - Current
  • Monitored and documented patient conditions, reporting any changes to the healthcare team.
  • Collaborated with multidisciplinary teams to develop and implement individualized care plans.
  • Maintained accurate and timely documentation in electronic health records (EHR) systems.

Behavioral Case Manager

Department of Defense, Copeland Center
07.2022 - 07.2023
  • Advocated for patient needs while ensuring adherence to Department of Defense policies and procedures.
  • Maintained confidential case records and documentation in compliance with military and federal regulations.
  • Provided case management services to military personnel and their families, ensuring access to appropriate behavioral health resources.

Licensed Vocational Nurse

Baylor Scott & White Health
10.2021 - 04.2022
  • Provided direct patient care, including vital signs monitoring, wound care, and medication administration in accordance with physician orders.
  • Maintained accurate and timely documentation in electronic health records (EHR) to ensure compliance with healthcare regulations.
  • Collaborated with healthcare providers to assess patient progress and adjust care plans as needed.

Education

Nursing School -

Northeast Technology Center
Afton, OK
07.2000

High School Diploma - undefined

Tipp City High
Tipp City, OH

Skills

  • Data Entry & Typing (High Accuracy & Speed)
  • Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Customer Service & Patient Advocacy
  • Telehealth Support & Remote Patient Care
  • Electronic Health Records (EHR) Management
  • Healthcare Administration & Documentation
  • Medical Triage & Case Management
  • Insurance Verification & Claims Processing
  • HIPAA Compliance & Confidentiality
  • Communication & Active Listening
  • Problem-Solving & Conflict Resolution
  • Time Management & Multitasking
  • Technical Proficiency in Healthcare Software
  • Team Collaboration & Cross-Functional Coordination

Timeline

Licensed Vocational Nurse

Morada Temple
01.2023 - Current

Behavioral Case Manager

Department of Defense, Copeland Center
07.2022 - 07.2023

Licensed Vocational Nurse

Baylor Scott & White Health
10.2021 - 04.2022

High School Diploma - undefined

Tipp City High

Nursing School -

Northeast Technology Center

Similar Profiles

CREATE PROFILE