Cheryl Crosby

Revenue Specialist

reports to the Revenue Manager.
The Revenue Specialist is responsible for follow-up on past due accounts receivable amounts through direct contact with clients and assisting the collections team to collect and report on aged accounts receivable.
Most common duties/responsibilities of the position, but are not limited to:

• Locate/monitor overdue accounts using Star*Collect collection systems and weekly reports.
• Record information about financial status of clients and status of collection efforts within SC collection system.
• Effectively utilize billing and/or collection systems to identify and monitor client past-due amounts.
• Contact clients according to established collection procedures and client/attorney protocol.
• Maintain accurate recordkeeping of collections activities.
• Respond to client and attorney inquiries and requests for information.
• Maintain a strong working knowledge of procedures, preferences, and other nuances of clients and attorneys.
• Work closely with the Revenue Services Manager to identify and resolve issues, determine and revise procedures, and ensure accurate recordkeeping of collection activities.
• Maintain a positive and professional rapport in a team environment with clients, attorneys, and others.
• Prepare and distribute regular and ad hoc reports to the manager, clients, attorneys, and accounting personnel.
• Demonstrate good judgment in determining issues that should be escalated to the manager.
• Perform specialized tasks as assigned, which may include filing claims and monitoring clients in DIP and in bankruptcy, setting up and maintaining promissory notes and personal guarantees, and assisting in obtaining and interpreting credit reports.
• Other duties as assigned.
• Knowledge of common collections standards and practices and an acute grasp for the FDCPA and basic accounting principles.
• Effective verbal, interpersonal communication and listening skills as well as the ability to provide suggestions for process efficiency and improvement.
• Proficient in MS Office (Excel, PowerPoint, Word) and related technology.
• Strong organization, communication and interpersonal skills
• Ability and willingness to prioritize and meet aggressive deadlines.
• Commitment to perform job responsibilities with high professional and ethical standards.
• Ability to work within a team environment.
• Basic knowledge of foreign currency.

Proficient in all Microsoft applications, including but not limited, to Word, Excel, PowerPoint, Outlook, Star*Collect, UltiPro, and Document Management System. Able to operate multi-line phone, calculator, cell phone, copier, fax, and scanner.

Account Coordinator

Sharp Business Systems -

Greenville, SC

November 2018 to November 2019

• Handling all customer requirements which includes but is not limited to order processing, placing service calls, handling quotation requests, via incoming calls, emails, fax.
• Processing sales orders, price quotations, invoices purchase orders, credit/debit memos
• Liaise with warehouse when necessary, process invoices
• Review and manage customer inventory levels
• Provide Support to the Sales team as needed
• Attend Seminars and events as needed to support the business.

Customer Service Representative

Mitsubishi Chemical Performance Polymers -

Warren, MI

February 2016 to August 2017

• Work with Sales Representatives and other company personnel to provide Sales Support for material primarily shipping from the Warren MI Warehouse
• Tracking the logistics of shipments, reporting to inside and outside sales reps on status, concerns and or issues with products and the shipment process
• Supports and manages order entry through shipment of product in a timely and accurate manner
• Work with required internal and external personnel to process order revisions
• Develop and maintain customer account and be able to anticipate customer needs
• Maintain customer file and database
• Interface with Production Planning, Sales and Marketing, Production and Technical Service to ensure customer issues are resolved and delivery is successful
• Receive customer calls and use internal and external resources to resolve customer issues in a timely and effective manner- Communicate and work effectively with outside vendors and suppliers
• Initiate and maintain pro-active communication with the customer on all aspects of the order and shipment and notify Sales and Production Planning of any changes
• Process shipments and releases, and may also be required to provide import and export instruction to Customs Broker Monitor and analyze daily production reports, inventory levels, and coordinate warehouse transfers
• Provide support to Account Managers with new business development and prospecting for new opportunities by building and maintaining sales relationships to maximize the fullest customer product range
• Financial analysis and data entry-Accounts Receivable/Accounts Payable; reconcile and balancing financial statements and invoices
• Data entry into SAP system
• Proactively monitors assigned accounts to ensure timely collection on accounts
• Research and resolve collection delays
• Collaborates to solve problems, shares ownership of results and maintains a high degree of integrity and professionalis

• Administrative and Customer relations position responsible for processing orders to be shipped from our various warehouses as well as DDS (direct, drop ship) from Microsoft and other third-party vendors
• Responsible for initiating and responding to telephone and email requests from internal and external customers
• Working directly with China team to delegate overflow production- Communicate and work effectively with outside vendors and suppliers
• Tracking the logistics of shipments, reporting to inside and outside sales reps on status, concerns and or issues with products and the shipment process
• Provides order entry and inventory status, SAP order entry and processing as well as processing EDI orders received electronically via SAP
• Research and resolve issues from end-user customers
• Maintains direct contact with numerous departments internal and external, Outside Sales, Inside Sales, Traffic, Warehouse, and multiple channels of distribution personnel