Cheryl Cruz
Honolulu,HI
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Focused patient care coordinator with 5 and a half years of hands-on experience answering phone calls, scheduling appointments and directing patients. Committed to providing outstanding administrative support to staff and patients.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Provider Relations Representative
Alohacare
Honolulu, Hawaii
04.2025 - Current
- Facilitated communication between providers and network management teams.
- Assisted in resolving provider inquiries and concerns effectively.
- Coordinated provider onboarding processes and training sessions.
- Supported contract negotiations by gathering necessary documentation.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Investigated concerns such as billing and claims questions on behalf of providers.
- Reviewed complex and unusual claims to determine coverage restrictions.
- Conducted regular visits to providers to strengthen relationships.
- Collaborated with internal teams to ensure compliance with regulations.
- Assisted in the development of marketing materials highlighting products and services offered through contracted providers.
Physician Practice Assistant
Queens Multispecialty Clinic
Honolulu, HI
07.2023 - 04.2025
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as blood glucose levels under direct supervision of a physician or registered nurse.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
Patient Care Coordinator
Oral Surgery Hawaii
Honolulu, HI
10.2017 - 07.2023
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
- Facilitated coordination between primary care physician and specialists to ensure continuity of care.
- Responded promptly to inquiries from clients or other departments regarding billing or payment issues.
- Analyzed customer policies to determine proper coverage levels according to company regulations.
- Managed the collection process for overdue premiums from customers who were delinquent on their payments.
- Planned targeted treatments based on individual needs and discussed options with patients.
Operations Manager
Cafe Kyra
Honolulu, HI
10.2007 - 10.2017
- Monitored and improved efficiency of processes, team performance, and customer service.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Created detailed reports on the performance of individual departments within operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Education
GED -
President William Mckinley High School
Honolulu, HI05.2009
Skills
- Office Administration
- Positive and Professional
- Schedule Coordination
- Fast Learner
- Dental and Medical Insurance Experience
- Customer Service and Assistance
- Patient Care Coordination
- Insurance Verification
- Patient Registration
- Provider support
- Call center experience
- Claims handling and coverage verification
Certification
- BLS Certified
References
References available upon request.
Timeline
Provider Relations Representative
Alohacare
04.2025 - Current
Physician Practice Assistant
Queens Multispecialty Clinic
07.2023 - 04.2025
Patient Care Coordinator
Oral Surgery Hawaii
10.2017 - 07.2023
Operations Manager
Cafe Kyra
10.2007 - 10.2017
GED -
President William Mckinley High School