Cheryl Cuevas
Redding,CA
Summary
Results-oriented, highly effective at coordinating documents and processes between departments, individuals and government offices. Proficient in keeping up with the ever-changing world of guidelines. Thrive on being a problem solver. Customer Service Representative who achieves high levels of customer satisfaction.
Overview
31
31
years of professional experience
Work History
IHHS Worker
Cheynne Rivera
Redding, CA
02.2019 - 09.2023
- Friendly and professional companionship, including social activities inside and outside of the home
- Performed light housekeeping responsibilities, including cleaning, laundry, and meal preparation.
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Restocked items on shelves and bins to keep inventory available.
- Improved team morale and productivity through effective communication and active listening skills.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Handled customer inquiries courteously and professionally to enhance satisfaction.
Project Approval Specialist
Bank Of America
02.2000 - 09.2011
- Legal review for all condominium project documents including, but not limited to the following Declaration including all exhibits, Bylaws and Articles of Incorporation, Budgets, Appraisals
- Reviewed for determination and conditions imposed by local jurisdictions, state regulatory requirements, federal requirements
- Worked closely with government entities including but not limited to FNMA, FHLMC, FHA and VA - Obtained documents, clearances, certificates and approvals from local, state and federal agencies
- If Condominium was in litigation a legal review of all documents including but not limited to Complaint(s), Summary, Notifications, Judgments, etc
- If Condominiums were on leased land a legal review of the lease including but not limited to actual 99 + year leases and all exhibits
Contract Specialist
SRS Group
10.1997 - 01.2000
- Contracted to clients including but not limited to Providean, Banc One, Northwest Corp., Suntrust Bank, Bank of America and Countrywide Home Loans
- Duties included but are not limited to: Evaluated approvals against established bank and government lending standards
- Maintained compliance with privacy and security requirements, as well as federal statutes covering FNMA, FHLMC, FHA and VA loans
- Coordinated closing process with attorneys, title companies and government clerks
- Set up and completed loan submission package
- Interviewed clients regarding loan needs and financial histories, and conveyed information regarding the application processes
- Upheld complete confidentiality of all submitted information according to release guidelines
- Reviewed financial statements and contacted institutions and customers to clarify details
- Submitted completed packages in a timely manner
- Handled any conditions sent from underwriting departments
- Organized and removed online banking files no longer in use
- Collaborated with the compliance department to eliminate procedural errors and margin breaks.
Foreclosure Specialist
Shapiro And Miles Atty At Law
02.1993 - 10.1997
- Gathered information regarding lien payoff amounts, tax data and credit standing
- Evaluated and examined files with management prior to foreclose sale date to formulate bidding instructions
- Identified and researched any discrepancies in financial documents
- Performed proper calculations and prepared payoff figures
- Reviewed loan and foreclosure documents and verified for accuracy
- Prepared all notices of default as per terms of the deed of trust on the mortgage
- Analyzed foreclosure sale bids, judgments, reinstatements, and payoffs
- Evaluated foreclosure litigation paperwork, including complaints, affidavits and post-sale documents
- Eviction Specialist including but not limited to preparing notices, filing, attending court proceedings
Education
Appraisal Trainee Licensed through the Great State of California -
Appraisal Institute
Walnut Creek, CAHigh School Diploma -
Liberty High School
Lodi, CACertifications on extended Education for Foreclosures, Evictions and Bankruptcy -
University of Shaprio and Miles
Walnut Creek, CA01.1997
Skills
- Legal compliance
- Appraisals
- Information verification
- Processing procedures
- Contract finalization
- Interpersonal skills
- Deadline-driven
- Goal-oriented
- Customer-oriented
- Positive
- Strong customer relations
- People-oriented
- Savvy relationship-builder
- Customer Service
Timeline
IHHS Worker
Cheynne Rivera
02.2019 - 09.2023
Project Approval Specialist
Bank Of America
02.2000 - 09.2011
Contract Specialist
SRS Group
10.1997 - 01.2000
Foreclosure Specialist
Shapiro And Miles Atty At Law
02.1993 - 10.1997
Appraisal Trainee Licensed through the Great State of California -
Appraisal Institute
High School Diploma -
Liberty High School
Certifications on extended Education for Foreclosures, Evictions and Bankruptcy -
University of Shaprio and Miles