CHERYL CURRIER
315-382-2739 / Mommacherbear5@gmail.com
Chittenango,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Goal-oriented worker with outstanding knowledge of aftermarket products. Proven history of increasing productivity and customer satisfaction with great phone skills and communication skills. Gifted in working with high stress situations as well as with high stressed owners/managers. Phenomenal in customer service and maintaining professionalism in any situation.
Overview
25
25
years of professional experience
Work History
Cashier Team Lead
BJ's Wholesale
01.2021 - Current
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
Server
Texas Roadhouse
06.2015 - 01.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales significantly by upselling higher-end products to customers.
- Checked identification for minimum age for sale of alcoholic beverages.
Business Development Representative
Wells Fargo
05.2014 - 06.2015
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Developed business pipeline using cold and warm techniques.
- Expanded business through effective network development, identifying new and prospective clients.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Tracked sales calls in database for relationship management.
- Arranged potential client contacts, cultivated relationships and followed through all service needs.
- Consistently exceeded quotas through penetration of new accounts.
- Communicated with leadership teams by spearheading regular meetings to discuss objectives.
- Fostered positive and trusting client relationship and professional reputation for meeting and exceeding objectives.
Finance And Insurance Executive
Zurich North America
10.2006 - 06.2014
- Managed and developed 50 Plus Dealerships by providing comprehensive training and coaching.
- Accompanied new agents on sales calls and identified areas to improve Finance Numbers by implementing The SSS. with a guarantee of a certain percentage increase if the entire program and guidelines were followed.
- Generated Dealership commissions by creating strong relationships with new contacts, boosting commissions 300%.
- Listened to customer complaints and concerns to diffuse issues by correcting errors and making adjustments.
- Prospected for new business by obtaining client referrals, making cold calls and engaging in Dealership business-building strategies.
- Followed up with potential clients regarding online information requests to present and clearly explain areas to increase profit as well as being legal and compliant.
- Conducted Dealership sales meetings to communicate negative as well as positive developments and discuss agents' sales figures and emerging opportunities.
- Structured internal role-playing exercises to improve agents' sales effectiveness, overcome client objections and enhance client renewal rates.
- Cultivated mutually beneficial client relationships through telephone calls and meetings.
- Collaborated with Dealer Principals about reduce how to exposures through introduction of new products and modification of existing policies and procedures.
Outside Sales Representative
Centurion Automotive
04.2001 - 09.2006
- Established new accounts through cold calling and personal visits to potential customers.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Built strong client rapport to establish diversified network of connections.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Identified prospective customers by using business directories and following leads from existing clients.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Built relationships with customers and community to promote long term business growth.
- Met or exceeded sales, customer service and loyalty program standards.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Beverage Server
Turning Stone Casino
07.1997 - 03.2001
- Prepared hot coffee and tea according to customer requests.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Collected trash from tables and multi machines, wiped up spills and removed cigarette butts and replacing dirty ashtrays to maintain fresh and clean customer areas.
- Received drink orders from customers and got them to them in a timely fashion.
- Carried out complete opening, closing and shift change duties to keep service bar working efficiently and next shift ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing positive compliments to increase business and assured guests would be eager to come back.
Education
High School Diploma -
East Syracuse Minoa Central High School
East Syracuse, NY06.1997
Skills
- Revenue and Profit Maximization
- Brand Awareness Development
- Cold Calling
- Business Development
- Account Management
- Client Needs Assessment
- Closing Techniques
- Consultative Sales Approach
- Sales Proposal Creation
- Customer Service
- Closing Sales
- Territory Assignments
- Prospecting and Cultivating
Timeline
Cashier Team Lead
BJ's Wholesale
01.2021 - Current
Server
Texas Roadhouse
06.2015 - 01.2021
Business Development Representative
Wells Fargo
05.2014 - 06.2015
Finance And Insurance Executive
Zurich North America
10.2006 - 06.2014
Outside Sales Representative
Centurion Automotive
04.2001 - 09.2006
Beverage Server
Turning Stone Casino
07.1997 - 03.2001
High School Diploma -
East Syracuse Minoa Central High School
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