Cheryl Davila
Williamsburg,VA
Summary
Motivated professional currently pursuing Pharmacy Technician certification. Strong background in retail environments with outstanding customer service, problem-solving and sales skills. Excited to launch career with Rite Aid. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
39
39
years of professional experience
Work History
Pharmacy Technician In Training
Rite Aide Pharmacy
12.2022 - 12.2023
- Counted, measured and reconstituted medications following standard procedures.
- Collected co-payments or full payments from customers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Aided customers in understanding how to properly take medications.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reviewed and verified customer information and insurance provider information.
- Completed insurance forms and billed insurance companies.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Managed opening and closing duties for pharmacy.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Resolved third-party billing, computer system and customer service issues.
- Developed and implemented improvements to pharmacy organization system.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Set up and modified patient profiles to include current medications and insurance details.
Telecommunications Manager
US Navy DOD NCTAMS LANT
11.1984 - 05.2022
- Boosted team performance and work quality by enhancing training.
- Monitored service quality to support customer needs and promote loyalty.
- Managed and integrated telecommunications services and systems across Mid Atlantic region.
- Lead and directed team of 23 technical professionals.
- Assessed facilities to determine capacity and needs for telecommunications systems.
- Communicated effectively with vendors to determine pricing and technical specifications for available hardware, software and services.
- Followed standards and procedures to maintain safe work environment.
- Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.
- Accurately read, understood and carried out written instructions.
- Consulted with clients to identify business and technical requirements for proposed system modifications and technology purchases.
- Accurately documented user support activities, such as system problems, corrective actions, resolution status and completed equipment installations.
- Evaluated RFP responses and set up favorable pricing.
Community Programs Coordinator
Institute for Dance, Inc
Williamsburg, VA
02.2000 - 06.2015
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend and holiday shifts.
Education
No Degree - Government Contracting
Thomas Nelson Community College
Hampton, VAHigh School Diploma -
Denbigh High School
Newport News, VA06.1982
Skills
- Problem Solving Abilities
- Pharmaceutical Calculations
- Insurance Billing
- Critical Thinking
- Medication Storage Procedures
- Attention to Detail
- Quality Control Measures
- Prescription Interpretation
- Patient Confidentiality
- Labeling Accuracy
- Organizational Skills
- Time Management
- Decision Making
- Effective Communication
- Inventory Management
- Adaptability and Flexibility
- Team Collaboration
- Order Processing
- Medication Dispensing
- Inventory Organization
- Insurance Verification
- Pharmacy and Customer Records Management
- Outstanding Interpersonal Abilities
- HIPAA Compliance
- Customer Service
- Insurance Processing
- Data Entry
- Cash Register Operations
- Supply Restocking
- Stocking Shelves
- Prescription Refill Fulfillment
- Mathematical Aptitude
Timeline
Pharmacy Technician In Training
Rite Aide Pharmacy
12.2022 - 12.2023
Community Programs Coordinator
Institute for Dance, Inc
02.2000 - 06.2015
Telecommunications Manager
US Navy DOD NCTAMS LANT
11.1984 - 05.2022
No Degree - Government Contracting
Thomas Nelson Community College
High School Diploma -
Denbigh High School