Cheryl Days
Largo,FL
Summary
Accomplished Office Manager with a proven track record at TR Dallas Funeral & Cremation Services, excelling in customer relations and office administration. Expert in handling sensitive information and improving operational efficiencies. Demonstrated ability to enhance customer service and manage complex cases at the Florida Department of Health, showcasing exceptional organizational skills and clear communication. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
31
31
years of professional experience
Work History
Office Manager
TR Dallas Funeral & Cremation Services
04.2017 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
Case Manager
Florida Department Of Health In Pinellas County
10.1993 - 02.2016
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Education
Associate of Arts - Human Services
Saint Petersburg College
Clearwater, FLSkills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Data Entry
- Customer Relations
- Clear oral/written communication
Volunteer for Hospice
Volunteered to transport for the Elderly to their appointments and was also a caregiver to those with disablities
Timeline
Office Manager
TR Dallas Funeral & Cremation Services
04.2017 - Current
Case Manager
Florida Department Of Health In Pinellas County
10.1993 - 02.2016
Associate of Arts - Human Services
Saint Petersburg College
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