Cheryl Dillard
Indianapolis,USA
Summary
Certified welder with 4 years of hands-on experience in MIG, TIG, and Stick welding, soldering, fabrication, and assembly. Proven ability to read blueprints, supervise teams, and deliver quality workmanship in fast-paced industrial and manufacturing settings. Strong leadership, communication, and problem-solving skills. Committed to safety, precision, and exceeding production goals.
Overview
8
8
years of professional experience
Work History
CNC Machine Operator
IMS Gear
Virginia Beach, VA
09.2025 - 01.2026
- Operated CNC machines to produce precision parts according to specifications.
- Monitored machining processes, ensuring adherence to safety and quality standards.
- Conducted routine maintenance on equipment to minimize downtime and enhance performance.
- Interpreted technical drawings and blueprints for accurate part production.
- Collaborated with engineering teams to troubleshoot issues and implement solutions.
- Properly loaded and unloaded materials in and out of machines.
- Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan.
- Reduced material waste through precise programming of CNC machines for accurate cutting and milling operations.
Team Lead
7/11 Gas Station
Tyler, TX
12.2024 - 06.2025
- Lead daily shift operations, including opening and closing procedures, cash handling, and inventory management.
- Provided hands-on training to new team members to ensure high performance and adherence to store policies.
- Delivered exceptional customer service by resolving complaints, and assisting with Doordash orders quickly and professionally.
- Maintained a clean, organized store environment and ensured compliance with health and safety standards.
- Managed daily cash transactions and ensured accurate register balancing.
- Provided exceptional customer service, resolving inquiries and complaints effectively.
- Maintained cleanliness and safety standards throughout the gas station premises.
Solder/Line Lead
Trane Technologies
Tyler, TX
02.2023 - 06.2024
- Supervised a production team to meet soldering and assembly targets.
- Prepped cables and components for HVAC coil systems.
- Used soldering irons and hot air guns to repair faulty circuit boards.
- Oversaw daily production workflows, ensuring efficiency and adherence to quality standards.
- Monitored equipment performance, performing maintenance as needed to prevent disruptions.
- Trained new employees on production line processes, ensuring a smooth transition into their roles and maintaining high performance standards.
- Inspected solder joints for quality and adherence to industry standards.
PSE Clerk
USPS Distribution Center
Indianapolis, IN
08.2022 - 02.2023
- Sorted and processed high volumes of mail quickly and accurately.
- Maintained proper tray placement and workflow efficiency.
- Managed mail sorting operations to ensure timely distribution within USPS network.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Customer Service Rep/Team Lead
Dial America
Indianapolis, IN
02.2022 - 08.2022
- Handled inbound customer calls to resolve issues professionally.
- Trained and mentored new agents in procedures and customer service.
- Led team of customer service representatives to enhance operational efficiency and service quality.
- Implemented quality assurance protocols, increasing customer satisfaction scores consistently.
- Mentored staff on conflict resolution strategies to enhance team performance and morale.
- Managed high-volume calls and emails to ensure timely resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Welder/Prepper/Painter
AMACO Brent
Indianapolis, IN
09.2020 - 02.2022
- Interpreted blueprints and assembled metal components using MIG and TIG welding techniques.
- Prepped and painted products with industrial air-pro paint guns.
- Repaired defective parts and ensured compliance with quality standards.
- Conducted quality inspections to identify defects and maintain compliance with industry standards.
- Fabricated shop parts directly from blueprints.
Checker
Penske Truck Leasing Warehouse
Indianapolis, IN, USA
04.2020 - 09.2020
- Inspected incoming and outgoing shipments for accuracy and quality compliance.
- Coordinated with team members to ensure efficient workflow and timely processing of orders.
- Utilized inventory management systems to track stock levels and optimize storage solutions.
- Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.
- Documented discrepancies and resolved issues with suppliers effectively.
- Conducted regular audits of inventory to ensure stock integrity.
Packager
Chiyoda
Indianapolis, IN
03.2020 - 04.2020
- Operated packaging machinery to ensure efficient and accurate product assembly.
- Coordinated workflow processes to maximize productivity and minimize downtime.
- Managed inventory levels, ensuring timely replenishment of packaging materials.
- Streamlined packing processes, reducing waste and improving overall efficiency.
- Followed packing processes to increase speed and accuracy.
- Maintained a clean, organized workspace, adhering to company guidelines for hygiene and safety standards in the packaging area.
- Labeled packages with appropriate shipping information for accurate deliveries.
Shift Manager
Arby's Beef Corporation
Indianapolis, IN
08.2017 - 04.2020
- Supervised daily operations to ensure adherence to quality and service standards.
- Trained and mentored team members on efficient food preparation techniques.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Ensured compliance with health and safety regulations during shifts.
- Resolved customer complaints swiftly, enhancing overall satisfaction rates.
- Enhanced customer satisfaction by providing efficient food service and maintaining cleanliness in the dining area.
Education
High School Diploma - undefined
Warren Central High School
Indianapolis, IN01.2019
GTAW Welding Certification - undefined
Walker Career Center
Indianapolis, IN01.2019
Skills
- MIG TIG Stick Soldering Blueprint Reading Quality Control Plasma Cutting Cnc machine operator Materials Handling Assembly Industrial Equipment Operation Team Leadership Customer Service Organization Problem – Solving Professional Communication
Timeline
CNC Machine Operator
IMS Gear
09.2025 - 01.2026
Team Lead
7/11 Gas Station
12.2024 - 06.2025
Solder/Line Lead
Trane Technologies
02.2023 - 06.2024
PSE Clerk
USPS Distribution Center
08.2022 - 02.2023
Customer Service Rep/Team Lead
Dial America
02.2022 - 08.2022
Welder/Prepper/Painter
AMACO Brent
09.2020 - 02.2022
Checker
Penske Truck Leasing Warehouse
04.2020 - 09.2020
Packager
Chiyoda
03.2020 - 04.2020
Shift Manager
Arby's Beef Corporation
08.2017 - 04.2020
High School Diploma - undefined
Warren Central High School
GTAW Welding Certification - undefined
Walker Career Center