Cheryl Dismuke-Sherard
Copperas Cove,TX
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
11
11
years of professional experience
Work History
Off Equipment Support Specialist
CNH Industrial
10.2018 - Current
- Work closely with technical support team, field sales manager
- Answering Off-Equipment operation (Connect Portal, Vehicle Management System, Remote Service.
- Communicate with Dealers via Online chat
- Answer calls via AgriSync.
Caregiver/Companion Caregiver
Freedom Home Care And Medical Staffing
09.2022 - 09.2023
- Built strong relationships with clients to deliver emotional support and companionship
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping
- Recorded status and duties completed in logbooks for management.
Customer Service Representative
Dovenmuehle Mortgage Inc.
Lake Zurich, IL
2021.02 - 2022.04
- Maintain availability to answer inbound calls, and processing credit card by phone payments.
- Provide account information to customers, including but not limited to inquires regarding loan payments, escrow, taxes, payoffs and loan documents.
- Resolving customers issues, and answering customer questions regarding home loans.
Customer Service Representative
DSM Food Specialties
12.2015 - 07.2018
- Responsible for operational order acceptance and processing
- Receives and place follow-up telephone calls regarding order confirmation
- Pro Active role in supporting the Account Managers
- ProActive customer contact concerning order booking and any necessary follow-up.
Customer Service Representative
Harley Davidson Motor Company
07.2012 - 04.2014
- Talking to dealers and providing adequate phone coverage and assist team members
- Actively listened to dealers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of dealers calls with minimal wait times
- Answered dealer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science Criminal Justice -
ITT Technical Institute
Greenfield, WI11.2008
Skills
- Problem Solving Skills
- Critical Thinking Skills
- Team Work
- Communication Skills
- Creativity
- Attention to Detail
- Responsibility
Timeline
Caregiver/Companion Caregiver
Freedom Home Care And Medical Staffing
09.2022 - 09.2023
Customer Service Representative
Dovenmuehle Mortgage Inc.
2021.02 - 2022.04
Off Equipment Support Specialist
CNH Industrial
10.2018 - Current
Customer Service Representative
DSM Food Specialties
12.2015 - 07.2018
Customer Service Representative
Harley Davidson Motor Company
07.2012 - 04.2014
Bachelor of Science Criminal Justice -
ITT Technical Institute
Similar Profiles
Amal Ismaili AlaouiAmal Ismaili Alaoui
EHS Intern at CNH Industrial Italia S.p.AEHS Intern at CNH Industrial Italia S.p.A
Mitchell WrobleskiMitchell Wrobleski
Tester at CNH IndustrialTester at CNH Industrial
Mohammad Faizur Rahman AfaqeeMohammad Faizur Rahman Afaqee
Regional Service Manager at CNH Industrial (India) Pvt. Ltd.Regional Service Manager at CNH Industrial (India) Pvt. Ltd.
Michael LairsonMichael Lairson
Eastern Precision Region Lead at CNH IndustrialEastern Precision Region Lead at CNH Industrial
Jaylen DoddJaylen Dodd
Cable Lineman Helper at Self Employed ServicesCable Lineman Helper at Self Employed Services