Cheryl Dobson
Coatesville,PA
Summary
Dynamic Principal Solutions Architect with over 20 years of experience at Verizon, specializing in technical consultation and solution design for Mid-Market and Enterprise segments. Expertise in providing strategic support to sales teams and partners, ensuring the delivery of customized technology solutions that meet diverse client needs. Proficient in managed services, unified communications, and next-generation security solutions, with a strong track record of collaborating with internal teams and corporate customers to facilitate seamless technology evaluation and implementation. Holds multiple certifications, including ITIL v3 and VMware Technical Sales Professional. A comprehensive understanding of contemporary business products and legacy systems drives a commitment to transparency and impactful results, empowering customers through innovative technology solutions.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Principal Solutions Architect - Indirect Channel Lead
Verizon
01.2024 - 12.2025
- Provided technical business technical consultation to assist in designing solutions tailored to specific individual requirements. Provided strategic technical support to Account Managers, Account Executives, Sales Engineers, Partner Channel, and Verizon corporate customers in the Mid Market and Enterprise segments of Verizon Business.
- Collaborated with cross-functional teams to integrate contemporary solutions aligned with business objectives.
- Led workshops to educate Partner stakeholders on emerging technologies and best practices.
- Designed and implemented scalable cloud architectures to enhance system performance.
- Developed technical documentation to support solution design and implementation processes.
- Mentored junior architects, fostering professional development and knowledge sharing within the team.
Solutions Architect/Senior Solutions Architect
Verizon
03.2005 - 12.2023
- Designed scalable architecture solutions aligning with business objectives and client needs.
- Led cross-functional teams to develop and implement innovative technology strategies.
- Facilitated seamless communication between technical teams and non-technical stakeholders by effectively translating complex concepts into understandable terms for all parties involved in projects.
Account Manager
Verizon
10.1997 - 03.2005
- Dedicated account management through proactive customer contact and consultative selling strategies.
- Achieved Diamond Club 2001 and Platinum Club 2003.
- Developed strategic account plans to align services with client needs.
Senior Outbound Account Representative
Softmart
02.1995 - 10.1997
- Responsibilities included building and servicing a sales territory of Fortune 1000 companies through the sales of computer software and hardware.
- Inbound Customer Service MVP Award 1995, Outbound Sales MVP Award 1996, and President's Club Award 1996.
Telemarketing Quality Control/Training
Inter-Media Marketing
10.1989 - 06.1995
- Trained new sales representatives, monitored progress of employees on a weekly basis, and coached employees.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Education
Bachelor of Science - Secondary Education
Slippery Rock University of Pennsylvania
Bachelor of Arts - English/Communications
Slippery Rock University of Pennsylvania
Slippery Rock, PASkills
- Effective team leadership
- Analytical reasoning
- Strategic issue identification
- Integrated communication solutions
- Voice over IP expertise
- IP WAN management
- Proficient in DWDM/WAVE solutions
- MPLS network design
- Experience with cloud infrastructure
- Technical advisory services
- Network architecture
- Experience with SDN and SDWN technologies
- Network security management
- Strategic business continuity solutions
- Collaboration Technologies
- Training program development
- Coaching and guidance
Certification
- ITIL v3 Certification
- VMware Sales Professional v5 Certification
- VMware Technical Sales Professional v5 Certification
- Tellabs 7100 OTS & 8860 Certifications
- Adtran Certified Carrier Professional (ACCP) Certification
- Adtran Sales Professional (ASP) Certification
- Adtran Sales Professional for IP Business Gateways (ASP/IPBG) Certification
- Nortel Certified Technology Specialist (NCTS) for Converged IP Telephony Solutions
- Cisco Sales Expert (CSE) & Cisco SBSCIW
- Nortel BCM Certifications
- Alcatel Lucent OXO & OXE Certifications
- Rutgers Cybersecurity Basic & Enterprise Certificates
- Fortinet NSE 1 & 2
Timeline
Principal Solutions Architect - Indirect Channel Lead
Verizon
01.2024 - 12.2025
Solutions Architect/Senior Solutions Architect
Verizon
03.2005 - 12.2023
Account Manager
Verizon
10.1997 - 03.2005
Senior Outbound Account Representative
Softmart
02.1995 - 10.1997
Telemarketing Quality Control/Training
Inter-Media Marketing
10.1989 - 06.1995
Bachelor of Science - Secondary Education
Slippery Rock University of Pennsylvania
Bachelor of Arts - English/Communications
Slippery Rock University of Pennsylvania