Cheryl Donalson

Work History

FIU Neighborhood Health Education Learning Program

05.2023 - Current

Reported back to instructor to receive day-to-day tasks and responsibilities.
Gained operational knowledge and supported departmental needs.
Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
Performed administrative duties and staff support tasks.
Planned, prepared and participated in weekly meetings and events.
Interacted with customers by phone, email, or in-person to provide information.
Analyzed problems and worked with teams to develop solutions.
Developed and maintained relationships with key internal stakeholders.
Collected, arranged, and input information into database system.
Conducted research and wrote reports to provide accurate and up-to-date summaries of client conditions.
Developed and implemented social work plans to understand desired project goals and properly align social work activities.
Documented services provided meticulously by keeping accurate records of activities, interactions and conversations.
Offered community resource guidance to clients to meet family needs for assistance.
Conducted outreach to local referral sources to build strong partnerships for supportive services.
Conducted home visits to assess clients' home environment and provide support.
Collaborated with other professionals to plan and coordinate care for clients.
Participated in interdisciplinary team meetings to coordinate care for clients.

FIU Veterans And Military Affairs Office

01.2022 - Current

Answered questions from visitors and potential students about university life.
Led campus tours for prospective students every semester.
Interacted with university and prospective students and parents during tours and student visit days, answering questions, and providing insight.
Developed in-depth knowledge of university resources and services and promoted to prospective students.
Collaborated with other departments to promote student engagement.
Represented university interests and values at various campus events and activities.
Mentored students to increase satisfaction and help engage in campus life.

11th Circuit Courts

07.2019 - 06.2021

Helped clients navigate social services system and access needed resources.
Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
Coordinated with different service providers to meet clients' individual needs.
Tracked service activities and outcomes against outlined plans and goals.
Supported clients through development of new life skills, obtaining resources and transitioning back to society.
Maintained internal database of service workers, participants, activities and other relevant details.

Veterans Administration

08.2020 - 12.2020

Completed clerical tasks such as filing, copying, and distributing mail.
Interacted with customers by phone, email, or in-person to provide information.
Managed daily data entry and kept clerical information accurate and up-to-date.
Ordered office supplies and kept office stocked with needed resources to operate smoothly.
Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Maintained and updated office records, both digital and physical.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Assisted coworkers and staff members with special tasks on daily basis.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Volunteered to help with special projects of varying degrees of complexity.

Veterans Affairs Medical Center

01.2019 - 06.2019

Responded to inquiries from callers seeking information.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Provided clerical support to company employees by copying, faxing, and filing documents.
Maintained office supplies inventory by checking stock and ordering new supplies.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Routed business correspondence, documents, and messages to correct departments and staff members.
Set up conference rooms, technology, and materials to facilitate meetings.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Scheduled office meetings and client appointments for staff teams.

USAF

03.2016 - 04.2019

Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
Created and oversaw 23 training programs for operations.
Analyzed and evaluated training effectiveness and program outcomes.
Provided coaching and mentoring to employees.
Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Trained and mentored 10 new personnel hired to fulfill various roles.
Developed and implemented successful onboarding program.
Developed job-specific competencies and performance standards.
Utilized variety of instructional design methodologies to create effective learning experiences.