Cheryl Dorr
Martinsburg
Summary
Highly motivated mentoring professional with strong background in family support and guidance. Brought valuable experience in facilitating effective communication and resolving conflicts within family units. Known for collaborative approach and adaptability, consistently driving positive outcomes and fostering trust and reliability. Proficient in emotional intelligence and active listening, essential for impactful mentoring.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Housing Family Mentor (HFM)
Telamon
02.2024 - Current
- Conducted home visits to assess living conditions, identify potential areas of improvement, and provide recommendations for enhancing the home environment.
- Reduced behavioral issues in children by working closely with parents to implement effective discipline strategies in line with child development principles.
- Empowered families to set achievable goals, developing customized strategies for each family member.
- Developed strong rapport with families through active listening skills, empathy, patience, and genuine interest in their wellbeing.
- Maintained detailed records of family interactions, progress notes, and assessments to ensure accurate data tracking and reporting.
- Supported families during times of crisis with timely interventions, referrals to specialized services, and follow-up care.
- Evaluated family progress regularly using various assessment tools, adjusting intervention strategies as needed for optimal results.
- Facilitated peer-to-peer mentorship among program participants to encourage a supportive community network.
- Assisted families in navigating community resources, connecting them to appropriate services based on their needs.
- Collaborated with multidisciplinary teams including social workers, therapists, and educators to ensure comprehensive support for each family''s unique requirements.
- Promoted self-sufficiency among families through skill-building workshops on budgeting, stress management, and time management.
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
- Collaborated with families to assist in growth, development, and education to increase potential.
- Observed security measures to maintain confidentiality and restrict access by unauthorized individuals.
- Developed and maintained relationships with community organizations and agencies.
- Facilitated communication between clients and other service providers.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Monitored progress towards service plan goals.
- Provided support to social service clients in navigating available resources.
- Facilitated outreach activities to build community awareness.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
Food Service Manager
Appletown Family Auction
05.2017 - 12.2019
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
- Improved customer satisfaction by implementing new menu options and streamlining food preparation processes.
- Streamlined the bidding process for increased efficiency, resulting in higher customer satisfaction rates.
- Delivered engaging presentations on auction lots during pre-sale exhibitions and private viewings, generating interest among potential buyers.
- Provided exceptional client service through prompt communication, transparent transactions, and personalized support throughout the consignment process.
- Executed successful fundraising auctions for charitable organizations by leveraging industry connections and showcasing high-value items.
Education
Bachelor’s - science with an emphasis on substance abuse counseling
Grand Canyon University
Phoenix, AZ10.2023
Master’s degree - clinical mental health counseling
Grand Canyon University
Phoenix, AZ12.2027
Skills
- Active learning
- Self-awareness
- Positive reinforcement
- Multicultural sensitivity
- Collaboration
- Confidentiality
- Case tracking and follow up
- Effective communication
- Community resource coordination
- Trauma-informed care
- Teamwork and collaboration
- Problem-solving
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- De-escalation techniques
- Client advocacy
- Crisis intervention
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Obtained my Recovery Coach Certification
- Attended numerous trainings to help with building skills like trauma-informed care, de-escalation techniques, cognitive-behavioral training, substance abuse trainings, and more.
Certification
Recovery Coach Certification
Timeline
Housing Family Mentor (HFM)
Telamon
02.2024 - Current
Food Service Manager
Appletown Family Auction
05.2017 - 12.2019
Master’s degree - clinical mental health counseling
Grand Canyon University
Bachelor’s - science with an emphasis on substance abuse counseling
Grand Canyon University
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