Cheryl Douglas
Spartanburg,SC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
HR Generalist
Nestle USA
10.2023 - Current
- Execute workforce planning processes for the organization including recruitment, talent development, succession planning, and realignments/restructures
- Provide counsel and guidance to Leadership on all people management and development issues
- Promote and foster an environment of open communication and honest, candid feedback
- Oversee recruitment, employee development, employee relations/labor relations, policy/contract interpretation, compensation administration and legal compliance
- Administer various types of employee leaves, such as medical, parental and personal leaves
- Interpret and apply leave policies and procedures based on knowledge of federal and state leave laws
- Collaborate with managers and employees to establish clear performance expectations and goals aligned with organizational objectives
- Conduct data analysis and reporting on diversity metrics to identify areas for improvement and track progress
- Develop and implement employee engagement strategies and initiatives to enhance employee satisfaction and retention focused on a “Hire to Retire” approach.
People Partner
Mycoworks
03.2023 - 10.2023
- Help implement a broad-based People system, including strategic organizational planning, learning and development programs, performance and employee relations management
- Frontline HR support in a fast-paced manufacturing start-up
- Employee benefits administration
- Other day to day HR support, including VOE's, EDD responses, support of visa processes
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Developed performance management systems that allowed for accurate tracking of employee progress and goal achievement.
- Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
Operations Manager
MAU Workforce Solutions
11.2021 - 02.2023
- Work closely with branch staff to implement strategic client service initiatives, ensure resources are properly allocated, build team cohesion, support/manage onsite management, and develop staffing efficiencies
- Regularly communicate with and update customers on a strategic level to ensure and maintain exceptional levels of customer service
- Hire, terminate, supervise, counsel, evaluate, discipline, coach and recommend changes in internal recruiting staff and onsite team
- Communicate and enforce company policies and procedures when needed
- Review and communicate Key Performance Indicators with team
- Oversee and manage all branch operational processes including orientations, interviewing, pre-screening, recruiting, assessing, verifying documentation, drug screening, criminal background processing, terminations, counseling, incident investigation processes, account management processes and client communication processes
- Ensure effective operational strategy is implemented at client site supporting onsite management teams to ensure ample presence is felt by client from MAU where onsite does not exist
- Ensure expenditures are made in accordance with applicable policies and procedures.
On Site Care Champion Program Manager
Healthfitness, Inc
12.2012 - 10.2021
- Provide leadership and supervision over the Choose Well Live Well program at Michelin for the Benefits Advocacy Team
- Establish processes and procedures to improve efficiency of the Team and continue to provide services to the employee population of assigned territory
- Support Benefits Advocate services at facilities as needed (includes role at home Michelin facility)
- Develop and implement the yearly strategic business plan including program plan, marketing plan, and communication plan in conjunction with the Contract Manager
- Interface with client company management and peripheral departments
- Maintain on-going communication with client management, medical department, and other functional areas including health-related vendors and suppliers, as appropriate, to assess client needs and identify HFC solutions
- Design and develop outcome-focused services and interventions including data collection and evaluation process
- Coordinate marketing and communications to maximize program engagement, bringing in HEALTHFITNESS Corporate support as appropriate
- Assess effectiveness of current Benefit Advocate interventions and enhance delivery methods to reach all segments of the population with greater impact on results
- Maintain accurate records and ensure confidentiality of all data collected during the health assessment and Benefit Advocate activities in accordance with HEALTHFITNESS requirements including collaborating file transfer processes with other health related suppliers if applicable
- Create outcome-focused management reports based on the identified business plan goals and objectives
- Prepare and manage operating budget in conjunction with the Contract Manager
- Ensure expenditures are made in accordance with applicable policies and procedures.
Education
Bachelor Of Arts - Human Resources Management
Converse College
Spartanburg05.2011
Skills
- Employment law compliance
- Job Analysis
- Internal Communications
- Strategic HR Planning
- Organizational Development
- Diversity and Inclusion
- Compensation and benefits
- Performance Management
- Employee Surveys
- Cost Reductions
- Tax reporting
- Policy and Procedure Writing
Timeline
HR Generalist
Nestle USA
10.2023 - Current
People Partner
Mycoworks
03.2023 - 10.2023
Operations Manager
MAU Workforce Solutions
11.2021 - 02.2023
On Site Care Champion Program Manager
Healthfitness, Inc
12.2012 - 10.2021
Bachelor Of Arts - Human Resources Management
Converse College
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