Summary
Overview
Work History
Education
Skills
Spanish
Languages
Timeline
Generic

Michelle Ayala

New Britain,CT

Summary

Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.

Overview

27
27
years of professional experience

Work History

Pharmacy Technician

Walgreens
New Britain , CT
05.2019 - Current


  • Entered and processed patients' prescriptions into internal system.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Coordinated verification and filling of more than 1,100 daily prescriptions in high-volume Tier 5 pharmacy environment.
  • Prepared bills for clients and submitted required paperwork to insurance companies.
  • Counseled customers on medications, appropriate dosage and potential side effects.



Pharmacy Delivery Driver

Walgreens
New Britain, CT
05.2009 - 05.2019
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Fostered positive working relationships with regular customers.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Disposed of waste, shipping materials and hazardous items in compliance with company and governmental regulations.

Head Photo Technician

Walgreens
New Britain, CT
10.2007 - 05.2009
  • Developed and processed film and picture CDs and restored photos using Kodak and Fugi software.
  • Maintained chemical levels and solution integrity for automatic processors.
  • Operated photo department cash register to scan items and process checks and credit card transactions.
  • Used inkjet printer, canvas and metal prints and mat boards to print and mount images.
  • Converted motionless photographs and motion picture film to CDs and DVDs.
  • Updated tags, displays and signage for special promotions.
  • Trained employees on proper procedures for handling money, printing photographs and restocking supplies.
  • Managed photo lab inventory, placing orders for toner, ink and paper when supplies were low.
  • Managed escalated customer orders to meet aggressive deadlines and special orders.
  • Performed opening and closing procedures to keep operations running smoothly.

Cashier

Walgreens
New Britain , CT
08.2003 - 10.2007
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Stocked, tagged and displayed merchandise as required.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Processed customer refunds and exchanges according to established guidelines.
  • Checked personal identifications during tobacco sales.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Created price tags and merchandise signs.

Head Photo Technician

Walgreens
New Britain , CT
11.2001 - 08.2003
  • Assessed customer needs and examined order contents to identify processing requirements and timelines.
  • Calculated and mixed chemical developer, stop bath and fixer chemicals to develop reels.
  • Operated photo department cash register to scan items and process checks and credit card transactions.
  • Trained employees on proper procedures for handling money, printing photographs and restocking supplies.
  • Handled negative and photo processing, conducted holiday photo shoots.

Cashier

Walgreens
New Britain, CT
04.1995 - 11.2001
  • Helped customers complete purchases and locate items.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Tallied cash drawer at beginning and end of each work shift.
  • Checked personal identifications tobacco sales.
  • Restocked and organized merchandise in front lanes.

Education

High School Diploma -

St Thomas Aquinas High School
New Britain, CT
06.1995

Skills

  • Prioritization and Organization
  • Answering and Routing Calls
  • Patient Profile Setup
  • Customer Service
  • Relationship Building
  • Employee Training
  • Resolving Complaints

Spanish

I moved to Connecticut from Puerto Rico when I was seven years old, speaking Spanish only. Today I am fully bilingual but more comfortable with English.

Languages

Spanish
Native or Bilingual

Timeline

Pharmacy Technician

Walgreens
05.2019 - Current

Pharmacy Delivery Driver

Walgreens
05.2009 - 05.2019

Head Photo Technician

Walgreens
10.2007 - 05.2009

Cashier

Walgreens
08.2003 - 10.2007

Head Photo Technician

Walgreens
11.2001 - 08.2003

Cashier

Walgreens
04.1995 - 11.2001

High School Diploma -

St Thomas Aquinas High School

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Michelle Ayala