Cheryl Dumlao
Lincoln Park
Summary
Organized Housekeeper successfully managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Dedicated employee with ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate job seeker with strong organizational skills, that is also used to adapting to fast-paced environments and new challenges. Hardworking, dependable candidate possessing strong attention to detail. Safety-oriented team player with strong communication skills and excellent attendance record.
Overview
19
19
years of professional experience
Work History
Environmental Services Housekeeper
Corewell Health
03.2023 - Current
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
- Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
- Exceeded departmental goals for cleanliness ratings through meticulous attention to detail in all aspects of daily work.
- Provided exceptional customer service while addressing concerns or requests from facility occupants in a professional manner.
- Documented and reported necessary facility and building repairs observed.
- Trained new employees and/or project students on departmental procedures and provided knowledge transfer.
Lounge Attendant
G2 Secure Staff DTW
02.2023 - 03.2023
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, inviting lounge environment.
- Maintained accurate inventory levels of food; coordinated efforts with catering staff to ensure timely delivery of fresh food items according to guest preferences.
- Managed high-volume periods with ease, prioritizing tasks while maintaining a friendly demeanor towards guests.
- Ensured compliance with safety regulations by conducting routine inspections of lounge facilities and equipment.
- Resolved guest complaints professionally and efficiently, demonstrating excellent problem-solving skills.
Grocery Pickup Exceptions Specialist
Online, Wal-Mart
03.2021 - 01.2023
- Acted as the second pair of eyes to locate an item that was nil-picked (called Exceptions) by thoroughly checking areas that are overlooked by the initial online shopper like end caps and feature aisles, or inaccessible locations like bins, pallets in the backroom, and trucks at the receiving docks
- Was in charge of regulating exceptions by maintaining a Pre-Substitution Rate between 90%-93%
- Assisted CAP 1 and 2, using the Viz-Pick App to take whole cases out of their backroom bins which will effectively communicate that this item is now available on the floor while updating inventory
- This raises the team's First Time Pick Rate, which should be consistently maintained at 90% or higher
- Within 3 months of training as a regular online shopper, I had raised my individual FTP Rate to 97.81%
- Professional Summary
- Skills
Claims and Receiving
Walmart Supercenter
07.2019 - 03.2021
- Processed defective or damaged merchandise by identifying, labeling, marking down or ultimately returning merchandise to distribution center, that resulted in company cost savings while maintaining every day low prices for customers
- Managed hazardous materials in compliance with company/policy procedures
- Audited claims boxes ensuring that contents in the boxes match documentation before it is transported to return center
- Tracked claims to ensure proper credit is received by facility
- Completed required monthly inspections, documentation and reports
- Maintained established stock levels based on sales forecasts and demand to ensure that orders were filled on time
- Inspected supplies and product inventory for quality and quantity issues, returning unacceptable materials to vendors for replacements or refunds
- Used handheld devices and computers to track inventory levels and completed audits to find and correct inaccuracies
- Maintained strong vendor relationships, which included arranging pricing and delivery structures as well as managing specific shipment or paperwork issues at all stages.
Asset Protection Customer Host, Walmart Supercenter
11.2016 - 07.2019
- Reduced shrink by 41% through checking customer and employee receipts for large unbagged items ensuring the item's UPC number matched exactly what was on the receipt
- Walked around the store departments looking for suspicious activity
- Any unusual behavior was noted and had Asset Protection Associates follow up on
- Provided the company with accurate written police reports and statements.
City Carrier Assistant
United States Postal Service
09.2016 - 10.2016
- Prepared, organized and loaded secured items in trucks to avoid parcel damage during delivery
- Delivered and tagged mail, correspondence, and products to their intended recipients using portable scanner
- Assisted customers by carrying over-sized packages into their homes
- Had a pleasant demeanor and offered to assist customers with any mail-related issues.
Sales Associate Specialist
Traffic Jam Boutique
01.2013 - 09.2016
- Branded products and maintained long-term client relationships through effective salesmanship
- Created and promoted Fashion Shows and collaborated with other local businesses and non profit organizations to produce lead generation resulting in a greater reach to potential customers
- Provided functional and stylistic benefits of each product during sales consultations
- Used a consultative sales approach to understand customer needs and make relevant recommendations
- Increased customer loyalty and retention by providing excellent shopping experiences.
Telesales Representative
Associates Community Services
11.2004 - 08.2011
- Used scripted sales strategies to speak with customers who were reached through manual dialing and automated systems
- Represented various US-based charities and obtained monetary donations over the phone using strategic sales pitches and rebuttal techniques that I have continually revised throughout the years
- Outperformed my sales targets and increased client retention by 48%.
Education
Television Broadcasting, Journalism, Radio, Advertising and Audio-Visual Arts
Specs Howard School of Media Arts
University of the Philippines Baguio
Skills
- Stocking Bathrooms
- Dusting Furniture
- Sweeping and Mopping
- Cleaning and Sanitation
- Vacuuming
- Equipment Disinfection
- COVID-19 Safety Procedures
- CDC Sanitation Guidelines
- Trash Collection and Disposal
- Deep Cleaning Protocols
- Guest Service and Support
- Team Support and Collaboration
Timeline
Environmental Services Housekeeper
Corewell Health
03.2023 - Current
Lounge Attendant
G2 Secure Staff DTW
02.2023 - 03.2023
Grocery Pickup Exceptions Specialist
Online, Wal-Mart
03.2021 - 01.2023
Claims and Receiving
Walmart Supercenter
07.2019 - 03.2021
Asset Protection Customer Host, Walmart Supercenter
11.2016 - 07.2019
City Carrier Assistant
United States Postal Service
09.2016 - 10.2016
Sales Associate Specialist
Traffic Jam Boutique
01.2013 - 09.2016
Telesales Representative
Associates Community Services
11.2004 - 08.2011
Television Broadcasting, Journalism, Radio, Advertising and Audio-Visual Arts
Specs Howard School of Media Arts
University of the Philippines Baguio
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