CHERYL EDGER
Denver,CO
Summary
Experienced sales and operations professional with nearly 20 years in international hospitality, aviation, and account management. Recognized for building strong client relationships, improving service delivery, and contributing to revenue growth through strategic support and cross-functional collaboration. Skilled in planning, logistics, and customer retention, with a focus on operational efficiency and high-quality service execution.
Committed to using data and technology to streamline operations, enhance client satisfaction, and support long-term business growth.
Overview
20
20
years of professional experience
Work History
Charter Operations Specialist
United Airlines
Denver, CO
01.2018 - Current
- Serve as dedicated charter crew and crew lead for the Chicago Cubs, Fortune 100 companies, and Team USA, including operations in London, Rio, and Paris.
- Coordinate VIP service, security protocols, and custom in-flight experiences with flight crews, ground teams, and client reps.
- Support revenue-generating services while maintaining operational efficiency and exceptional hospitality
International Purser & Inflight Manager
United Airlines
Chicago, IL
01.2006 - Current
- Manage Business & Polaris First Class, delivering premium, personalized service to high-value travelers.
- Lead inflight teams, ensuring seamless service, safety compliance, and exceptional passenger experiences.
- Drive revenue by promoting loyalty programs and premium services, enhancing customer retention.
B2B Telecom Representative
KJC Concepts Marketing
Birmingham, AL
10.2005 - 06.2006
- Top-performing sales representative nationwide, exceeding quotas for three consecutive months.
- Managed outside sales, cold calling and marketing for BellSouth's Small Business Division, with special recognition as the number one consultant in acquiring new clients and the reacquisition of past accounts.
- Delivered tailored, consultative sales solutions and negotiated contracts with small business clients.
Education
Bachelor of Arts - Digital Communications And Media
Auburn University
Auburn, ALBachelor of Arts - Public Relations
Auburn University
Auburn, ALSkills
- Logistics management
- VIP service coordination
- Flight operations
- Safety compliance
- Contract negotiation
- Operational efficiency
- Resource planning and scheduling
- Written communication
- Cross-functional team leadership
- Vendor management
Certifications and Training
University of Illinois at Urbana-Champaign
Race and Cultural Diversity in American Life and History
October 2020
- Six-week in-depth certification study exploring the complex lived realities of race and cultural ethnic diversity in contemporary American society.
- Explored fears and opportunities raised by diversity, equity and inclusion within the workplace.
University of London, London Business School
Brand Management: Aligning Business, Brand and Behaviour
December 2020
- Learned strategic brand portfolio alignment and delivering global brand alignment.
- Gained insights into designing human resource brand best practices and engaging employees with a cohesive brand identity.
Awards & Recognitions
-United Frontline Brand Ambassador 2014 and 2019
-Five-time “United 100” nominee recognizing the 100 most outstanding employees within the
organization of more than 90,000
-National top producer for BellSouth B2B sales for 6 consecutive months in new client acquisition and reacquisition of past accounts
-Developed and implemented a Buddy Mentorship Program for nearly 10,000 incoming new
hires
Timeline
Charter Operations Specialist
United Airlines
01.2018 - Current
International Purser & Inflight Manager
United Airlines
01.2006 - Current
B2B Telecom Representative
KJC Concepts Marketing
10.2005 - 06.2006
Bachelor of Arts - Digital Communications And Media
Auburn University
Bachelor of Arts - Public Relations
Auburn University