Cheryl Elzey
Wilmington,DE
Summary
Proven leader in property management with a track record of enhancing tenant satisfaction and occupancy rates at Ministry Of Caring. Skilled in property inspections and customer service, adept at fostering community and streamlining operations. Excels in staff management and dispute resolution, significantly improving operational efficiency and client relations. Positive and diligent housing professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 20 years of management experience paired with goal-oriented and performance-minded approach. Responsible Property Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Certified Property Manager
Ministry Of Caring
08.2021 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Fostered sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Administered operations to handle needs of more than 105 tenants across 2property units.100
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting interests of both landlords and tenants.
Office Manager
International City Apartments
12.2020 - 04.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Jury Services Manager
Superior Court State Of Delaware
04.2001 - 04.2014
- Developed strong relationships with key clients, ensuring long-term partnerships and repeat business opportunities.
- Introduced process improvements that led to faster resolution times for customer issues without sacrificing quality or attention to detail.
- Acted as liaison between clients and internal teams during project execution phases guaranteeing clear communication lines were open throughout entire project lifecycles.
- Reduced employee turnover by creating positive work environment with clear communication channels, regular feedback sessions, and opportunities for professional development.
- Implemented best practices in workflow management to ensure timely completion of tasks without compromising quality or client satisfaction levels.
- Analyzed performance metrics to identify areas for improvement, leading to more effective resource allocation and better overall results.
- Established performance benchmarks for team, motivating employees to exceed expectations consistently.
- Developed and implemented customer service policies and procedures.
- Coordinated with other departments to maintain streamlined and productive workflow.
Education
Associate of Science - Paralegall Studies
Widener University
Wilmington DE Campus05.1999
Skills
- Property Management
- Property Inspections
- Customer service-focused
- Rent collection
- Lease Renewals
- Exceptional oral and written communication skills
- Tenant relations
- Property inspections
- Eviction Procedures
- Maintenance Scheduling
- Fair housing mandates
- Tenant and eviction laws
- Vendor Management
- Property accountability
- Valid Delaware driver's license
- Preventive Maintenance
- Software Utilization
- Legal knowledge
- Data Entry
- Microsoft Office
- Dispute Handling
Accomplishments
- Maintained occupancy rate at 100% for 24 months.
- Used Microsoft Excel to develop Waiting List tracking spreadsheets.
Certification
- Assisted Housing Manager, AHM Quadel Consulting - 2022
Timeline
Certified Property Manager
Ministry Of Caring
08.2021 - Current
Office Manager
International City Apartments
12.2020 - 04.2021
Jury Services Manager
Superior Court State Of Delaware
04.2001 - 04.2014
Associate of Science - Paralegall Studies
Widener University
- Assisted Housing Manager, AHM Quadel Consulting - 2022
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