Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheryl Ande

Millville

Summary

Dynamic customer service professional with a strong work ethic and exceptional client support experience at H&R Block. Proven ability to enhance customer satisfaction through effective communication and financial transaction processing. Skilled in promoting loyalty programs while maintaining professionalism and empathy, ensuring a positive experience for all clients.

Overview

12
12
years of professional experience

Work History

Cashier

Acme Markets, Inc
05.2021 - 05.2025
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with inquiries and provided exceptional service to enhance satisfaction.
  • Maintained accurate cash drawer, ensuring all transactions balanced at end of shifts.
  • Helped customers complete purchases, locate items, and join reward programs.

Tax Preparer

H&r Block
01.2019 - 04.2019
  • Prepared individual and business tax returns, ensuring compliance with federal and state regulations.
  • Analyzed financial documents to identify potential deductions and credits, maximizing client refunds.
  • Reviewed client information for accuracy, reducing errors in tax preparation processes.
  • Assisted clients in understanding tax obligations and strategies to minimize liabilities.
  • Maintained up-to-date knowledge of tax laws and software systems to improve service delivery.
  • Developed strong client relationships through effective communication and personalized service approach.
  • Educated clients on tax planning strategies, helping them save money in future years.

Multi-Office Manager

H&r Block
01.2014 - 04.2018
  • Oversaw daily office operations, ensuring efficiency and adherence to company policies.
  • Managed scheduling for staff and client appointments, optimizing resource allocation.
  • Coordinated training programs for new hires, enhancing team productivity and performance.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Prepared tax returns for individuals and small businesses, ensuring compliance with federal and state regulations.
  • Conducted thorough reviews of tax documents, identifying discrepancies and advising clients on necessary corrections.
  • Assisted clients in understanding tax liabilities and deductions, enhancing their financial literacy and decision-making.
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.

Customer Service Professional

H&r Block
01.2013 - 04.2013
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
  • Facilitated customer retention by providing timely follow-ups on pending issues and ensuring satisfactory resolutions.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

Toms River High School North
Toms River, NJ

Skills

  • Exceptional customer service
  • Client support
  • Strong work ethic
  • Patience and empathy
  • Financial transaction processing
  • Proficient in POS operations
  • Professionalism and courtesy
  • Loyalty program promotion

Timeline

Cashier

Acme Markets, Inc
05.2021 - 05.2025

Tax Preparer

H&r Block
01.2019 - 04.2019

Multi-Office Manager

H&r Block
01.2014 - 04.2018

Customer Service Professional

H&r Block
01.2013 - 04.2013

Toms River High School North

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