Cheryl Ande
Millville
Summary
Dynamic customer service professional with a strong work ethic and exceptional client support experience at H&R Block. Proven ability to enhance customer satisfaction through effective communication and financial transaction processing. Skilled in promoting loyalty programs while maintaining professionalism and empathy, ensuring a positive experience for all clients.
Overview
12
12
years of professional experience
Work History
Cashier
Acme Markets, Inc
Ortley, NJ
05.2021 - 05.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and provided exceptional service to enhance satisfaction.
- Maintained accurate cash drawer, ensuring all transactions balanced at end of shifts.
- Helped customers complete purchases, locate items, and join reward programs.
Tax Preparer
H&r Block
Lanoka Harbor And Bayville, NJ
01.2019 - 04.2019
- Prepared individual and business tax returns, ensuring compliance with federal and state regulations.
- Analyzed financial documents to identify potential deductions and credits, maximizing client refunds.
- Reviewed client information for accuracy, reducing errors in tax preparation processes.
- Assisted clients in understanding tax obligations and strategies to minimize liabilities.
- Maintained up-to-date knowledge of tax laws and software systems to improve service delivery.
- Developed strong client relationships through effective communication and personalized service approach.
- Educated clients on tax planning strategies, helping them save money in future years.
Multi-Office Manager
H&r Block
Lanoka Harbor And Bayville, NJ
01.2014 - 04.2018
- Oversaw daily office operations, ensuring efficiency and adherence to company policies.
- Managed scheduling for staff and client appointments, optimizing resource allocation.
- Coordinated training programs for new hires, enhancing team productivity and performance.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Prepared tax returns for individuals and small businesses, ensuring compliance with federal and state regulations.
- Conducted thorough reviews of tax documents, identifying discrepancies and advising clients on necessary corrections.
- Assisted clients in understanding tax liabilities and deductions, enhancing their financial literacy and decision-making.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
Customer Service Professional
H&r Block
Toms River, NJ
01.2013 - 04.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
- Facilitated customer retention by providing timely follow-ups on pending issues and ensuring satisfactory resolutions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Toms River High School North
Toms River, NJSkills
- Exceptional customer service
- Client support
- Strong work ethic
- Patience and empathy
- Financial transaction processing
- Proficient in POS operations
- Professionalism and courtesy
- Loyalty program promotion
Timeline
Cashier
Acme Markets, Inc
05.2021 - 05.2025
Tax Preparer
H&r Block
01.2019 - 04.2019
Multi-Office Manager
H&r Block
01.2014 - 04.2018
Customer Service Professional
H&r Block
01.2013 - 04.2013
Toms River High School North