Summary
Overview
Work History
Education
Skills
Regulatory Compliance
Timeline
Generic

CHERYL ERNST

NORTH PORT

Summary

Dynamic professional with extensive experience in customer service and cash management at First Horizon Bank. Proven expertise in transaction processing and regulatory compliance, with a strong focus on problem-solving. Recognized for maintaining accurate records and enhancing team collaboration, ensuring exceptional service delivery in fast-paced environments.

Overview

41
41
years of professional experience

Work History

Part-time Teller

First Horizon Bank
Nokomis
12.2022 - Current
  • Maintained accurate records of all transactions and customer interactions.
  • Performed daily reconciliation of teller drawer within established limits.
  • Explained account information to customers in detail as needed.
  • Handled large volumes of currency quickly and accurately with minimal errors.

Administrative Assistant

Bacon’s Furniture and Design
Port Charlotte
08.2022 - Current
  • Processed invoices for payment using accounting software applications.

Payoff Specialist II

PLANET HOME LENDING
Meriden
04.2014 - 04.2022
  • Performed data entry duties as needed including entering new borrower information into system databases.
  • Actively participated in training initiatives designed to enhance knowledge base and stay up-to-date on industry trends.
  • Responded promptly and professionally to inquiries from both external customers as well as internal staff members.
  • Collaborated with internal departments when needed during the resolution of complex cases.

Member Service Representative 2

PERSONAL CARE AMERICA FEDERAL CREDIT UNION
Trumbull
12.2012 - 05.2013
  • Performed cash handling duties such as deposits and withdrawals for members' accounts.
  • Assisted with the opening of new accounts and processed account maintenance requests.
  • Referred complex issues to management for resolution.
  • Assisted colleagues with tasks as needed during peak times of activity.
  • Responded promptly to emails from members seeking assistance.
  • Participated in team meetings to discuss customer service strategies and goals.
  • Adhered to all applicable policies, procedures, regulations, and laws.
  • Attended training sessions regularly to stay abreast of changes in company policies or procedures.
  • Greeted customers in a friendly and professional manner.

Office Manager

BRIDGEPORT POST OFFICE FEDERAL CREDIT UNION
Bridgeport
06.1984 - 06.2012
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Supervised staff members, organized schedules and delegated tasks.
  • Assisted in developing budgets for departmental expenses.
  • Maintained confidential records relating to personnel matters.

Mail Processing Clerk

UNITED STATES POSTAL SERVICE
Bridgeport
01.1990 - 01.1993
  • Stamped postmark on letters and parcels.
  • Sorted and distributed incoming mail.

Education

High School Diploma -

FRANK SCOTT BUNNELL HIGH SCHOOL
Stratford, CT
06-1983

Skills

  • Microsoft Office
  • Outlook
  • Excel
  • Banking Operating System
  • Mortgage Payoff Request Processing
  • Verification of Mortgages
  • Mortgage Releases
  • Basic Bookkeeping
  • Check Scanning
  • Bank Statement Reconciliations
  • Filing
  • Copying/Scanning documents
  • Member/Customer Relations
  • Daily Balancing of Cash
  • Cash Management
  • Accounts Payable/Accounts Receivable
  • Back-Office Operations
  • Cash Transaction Recycler
  • Time management
  • Attention to detail
  • Team collaboration
  • Effective communication
  • Problem solving
  • Data entry
  • Financial reporting
  • Record keeping
  • Transaction processing
  • Cash handling
  • Training participation
  • Fraud detection proficiency
  • Compliance, banking laws, and regulations
  • Reliable
  • Safe and vault operation

Regulatory Compliance

  • Banking Regulation CC
  • Fraud
  • Financial Elder Abuse
  • Employee Harassment
  • Customer Service

Timeline

Part-time Teller

First Horizon Bank
12.2022 - Current

Administrative Assistant

Bacon’s Furniture and Design
08.2022 - Current

Payoff Specialist II

PLANET HOME LENDING
04.2014 - 04.2022

Member Service Representative 2

PERSONAL CARE AMERICA FEDERAL CREDIT UNION
12.2012 - 05.2013

Mail Processing Clerk

UNITED STATES POSTAL SERVICE
01.1990 - 01.1993

Office Manager

BRIDGEPORT POST OFFICE FEDERAL CREDIT UNION
06.1984 - 06.2012

High School Diploma -

FRANK SCOTT BUNNELL HIGH SCHOOL

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