Cheryl Esparza
Kansas City,MO
Summary
Dedicated and detail-oriented Customer Service representative with over 30 years of customer service experience and data entry. Skilled at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. Flexible and goal-oriented team player. I also have experience working remotely from home for 20 years.
Overview
34
34
years of professional experience
Work History
Customer Service Representative
Transamerica Life Insurance Company
Kansas City, Missouri
08.2023 - 11.2024
- Answered customer inquiries and provided accurate information regarding health polices products.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Online Chat Representative
Asurion
Kansas City, MO
02.2020 - 09.2022
- Answered questions from customers that came in through the company's online chat feature.
- Handled customer service issues by professionally answering customers' questions and inquiries.
- Used various skills to resolve problems in reasonable amount of time.
- Answered customer questions and resolved concerns quickly to maximize satisfaction.
- Volunteered to help with email-based and phone support to customers at times when the department was swamped with calls and messages.
Customer Service Representative
Asurion
Kansas City, MO
10.1999 - 02.2020
- Made customers top priority and employed active listening skills to understand needs and deliver first-rate service.
- Received 100-120 calls per day
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Representative
GE Capital Montgomery Ward Credit
Shawnee, KS
11.1990 - 07.1998
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
High School Diploma -
Westport High School
Kansas City Mo1989
Skills
- Problem-solving abilities
- Adaptive team player
- Inbound and outbound calling
- Active listening
- Microsoft Softwares
- Processing Insurance claims
- Data Entry
- Assisting customers with health policies, filing health claims
- Responded to customer emails in a timely manner
Timeline
Customer Service Representative
Transamerica Life Insurance Company
08.2023 - 11.2024
Online Chat Representative
Asurion
02.2020 - 09.2022
Customer Service Representative
Asurion
10.1999 - 02.2020
Customer Service Representative
GE Capital Montgomery Ward Credit
11.1990 - 07.1998
High School Diploma -
Westport High School
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