Cheryl Essex

Responsible for hiring, developing, and leading all store associates while ensuring optimal client experiences. Effectively oversaw all store operations and maintained brand standards. Developed plans and strategies to achieve key performance indicators (KPIs) and financial goals vis-a-vis business analysis, action planning, effective communications, and consistent Accountability.

• Provided supervision and support for the direction and planning of associates’ daily goals and objectives to deliver an exceptional client experience to amplify sales/KPIs and drives customer loyalty. Ensured all brand standards were met, such as merchandising, planograms, marketing, back rooms, dress code, etc. Acted as the main point of contact to resolve customer issues and concerns. Analyzed sales trends and anticipated customer requirements.
• Engaged, trained, and developed team members to achieve positive results. Leveraged Internal hiring platforms and actively recruits to build a strong network of external candidates to fill positions as required. Identified strengths and weaknesses of each

associate. Effectively addressed both by coaching and counseling. Held the team accountable to the company policies and expectations. Maintained positive associate relationships by resolving concerns and informing associates of relevant company information.

• Ensured execution of all company processes through training, management, analysis, and continuous improvement. Ensured all processes that supported digital strategies were used. Effectively managed inventory through ordering and shipment processing.
• Managed payroll hours to the needs of the business and scheduled associates accordingly. Ensured all store opening and closing procedures were followed.
• Ensured the store arena was always safe for associates and customers, following and enforcing all policies and procedures. Responsible for protecting company assets by ensuring all inventory and cash controls were followed related to shrink, damages, banking, etc. Analyzed and used all reporting tools and technology.