Cheryl Evans
Akron,OH
Summary
Resourceful and experienced Administrative Assistant offering expertise in phone customer service, schedule management, program coordination and file management. Dedicated team member with high attention to detail and strong organizational skills. Handles multiple projects simultaneously with high degree of accuracy.
Overview
22
22
years of professional experience
1
1
Certificate
Work History
Program & Enrollment Specialist
Oriana House Inc.
Akron, United States
01.2019 - Current
- Checks identity and eligibility and accurately enter payer into electronic health records with appropriate enrollment date in a timely manner.
- Determines and plans for collection of co-pays.
- Complete sliding-fee scales with program and community clients.
- Complete sliding-fee scales with program and community clients.
- Answer treatment assessment phone line and assist with verifying insurance and scheduling community clients for treatment assessments.
- Help program and community clients apply for Medicaid to get their treatment paid for.
- Create numbers reports weekly for the treatment department.
- Enter accurate billing information into the electronic health system to ensure client's pay source is identified and properly billed.
- Scheduled appointments and classes for clients and treatment counselors.
- Track and order supplies for the program.
- Help with running the Vivitrol clinic. Schedule appointments, complete reminder calls, put away pharmacy orders, and administer urine drug screens and pregnancy test.
Program Assistant
Oriana House Inc.
Akron, OH
05.2002 - Current
- Assisted Program Coordinator with planning and coordinating day-to-day and special program activities.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Managed both digital and physical filing systems and retrieved documents as required.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Gathered information and entered details into computer tracking spreadsheets, documents and databases.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Made copies, proofed documents and distributed mail to provide administrative support to staff.
- Filed records with precise approach to optimize data security and easy of use by program personnel.
- Prepared clearly written and formatted documents and reports.
- Worked alongside Program Coordinator team to secure useful coverage of program goals and daily operations.
- Improved success of program by making proactive adjustments to operations.
- Coordinated recruitment, office upkeep and inventory maintenance.
- Maintained efficient and balanced calendar of current participant appointments, staff meetings and assessments.
- Drafted agendas, recorded minutes and created documents for meetings.
- Produced highly accurate internal and external letters and memoranda.
- Updated tracking system with audit information for program.
- Recorded expenses and maintained accounting records.
- Assisted Program Coordinator with planning and coordinating day-to-day and special program activities.
Resident Supervisor
Oriana House Inc.
Akron, OH
07.1999 - Current
- Promoted positive relations between residents and staff.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Enforced policies and safety standards through building and room rounds.
- Supported personal needs of residents dealing with diverse conditions.
- Solved grievances and complaints by collaborating with residents.
- Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
Education
Associate of Applied Science - Criminal Justice
The University of Akron
Akron, OH08.1997
Skills
- Multi-line phone systems
- Schedule management
- Typing
- Data Entry
- De-escalation and conflict training
- Microsoft Office
- Mental Health First Aid
- First Aid training
- Notary for the state of Ohio
Certification
- First Aid Training
- Notary, State Ohio
Timeline
Program & Enrollment Specialist
Oriana House Inc.
01.2019 - Current
Program Assistant
Oriana House Inc.
05.2002 - Current
Resident Supervisor
Oriana House Inc.
07.1999 - Current
Associate of Applied Science - Criminal Justice
The University of Akron
- First Aid Training
- Notary, State Ohio
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