Cheryl Evans

I’ve managed and delegated task for my team and coordinated projects from beginning to the end IT Professional (Help/Service Desk, Tech Support), where I have worked in several 24-hour Call Center Environments. Extremely comfortable in talking to end users and clients in helping over the phone, via email, remote access. Proficient in Skype for business/Lync set up and troubleshooting Performed migrations using Office 365 on laptops, pc’s, tablets and mobile devices. Setup accounts in Outlook (Webmail), Issue Licenses and configure and test clients. Worked with various Ticketing Systems LogiCALL, Remedy and Service Now. Familiar with several VPN clients (including AirWatch, RSA SecurID, Citrix Receiver). Installed hardware upgrades and software patches, setup various types of printers, fax machines, and telecom devices. Work in Active Directory, adding Users to OU Groups and Policy. Versed with Apple OS 9 & 10 (iOS devices) in adding email clients, share drives, remote access. Have written technical support documentation to overhaul processes for better workflow and communications.

Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.