Cheryl Evans Donnelly
Overview
40
40
years of professional experience
Work History
Cash Posting
Receivables Outsourcing Inc., (ROI)
Timonium
09.2014 - 09.2023
- Under indirect supervision performs a variety of basic to moderately complex tasks related to posting, reconsiderations, and adjustments of all payment types to the billing and collection system in a timely and accurate manner in accordance with ROI Billing Office practices, policies, and procedures.
Member Services
BJ's Wholesale Club
Pasadena
05.2012 - 09.2014
- Assist customers with exchanges/returns, answer questions about product availability, offer potential members the opportunity to join our club and/or upgrade a current membership to a rewards program, insure that proper paperwork is completed for merchandise being returned to manufacturer for defects.
Service Support Specialist
Visa Inc.
Owings Mills
01.1984 - 01.2010
- Rapidly learn various computer programs and completed all training, trained others to perform tasks, ensured all returned cards were properly logged and destroyed, log all cards into log book to insure correct inventory, provided support for the team taking over in Miami, created logs and spreadsheets to better assist in daily inventory, ensure all card stock was secure before leaving the room, answer calls from other Visa locations, data entry of cardholder payments, ability to meet monthly goals and meet service levels, work with peers and management to insure all work was completed in a timely manner, assisted department with exceeding all service levels, assisted cardholders with lost/stolen card reports, followed up with cardholders to ensure they received their replacement cards in a timely manner, answered switchboard and transferred calls to the proper person, answered calls from merchants for manual authorization transactions, made calls to issuing banks to get verbal authorization, monitor card deliveries from couriers to ensure standards were met, support management by running the department in the absence of the manager.
Timeline
Cash Posting
Receivables Outsourcing Inc., (ROI)
09.2014 - 09.2023
Member Services
BJ's Wholesale Club
05.2012 - 09.2014
Service Support Specialist
Visa Inc.
01.1984 - 01.2010
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