Summary
Overview
Work History
Education
Skills
Timeline
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Cheryl Evans Goman

Cheryl Evans Goman

Miami,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

24
24
years of professional experience

Work History

Reservation Administration Manager

Silversea
Miami, FL
04.2006 - Current
  • Hiring, training, and evaluating administrative team members.
  • Developing, reviewing, and improving policies, systems, and procedures.
  • .Planning, streamlining, and executing administrative workflows and procedures.
  • Maintained an accurate database of company documents such as contracts, invoices, vendor agreements .
  • Created monthly reports summarizing department activities for senior management review.
  • Oversaw complex office support, managing records database, and organizing contracts.
  • Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications.
  • Organizing an entire department or business, tracking several deadlines, maintaining orderly filing and paperwork systems, and setting task priorities.
  • Overseeing all support and clerical work within a company, supervising day-to-day support activities, coordinating clerical tasks, and leading teams of administrative officers.

Group Supervisor

Discover Cruise Line
Miami, FL
06.2000 - 04.2006
  • Overseeing a group of employees or residents.
  • Relaying information between the team and upper management.
  • Guiding the team through daily work activities or projects.
  • Monitoring employee performance to ensure productivity.
  • Resolved conflicts between staff members in a timely manner.
  • Assigned tasks to team members and monitored their performance, providing guidance as needed.
  • Assessed each group member and gave performance feedback.
  • Interviewed and hired new applicants.

Administrative Assistant

Nubian Tax Consultation
Miami, FL
03.2004 - 06.2005
  • Answering and directing phone calls
  • Organizing and scheduling appointments and meetings
  • Maintaining contact lists and correspondence.
  • Preparing and distributing reports, presentations, and data analysis.
  • Coordinating meetings and conferences.
  • Scheduled appointments between clients and customers and internal staff members.
  • Greeted visitors and provided general information about the company.
  • Developed and maintained filing systems for confidential documents and records.
  • Updated contact lists regularly when changes occur in employee status or contact information.

Education

Miami Dade College
Miami, FL

Skills

  • Salesforce
  • Revenue management
  • Multitasking
  • Problem-solving
  • Team leader

Timeline

Reservation Administration Manager

Silversea
04.2006 - Current

Administrative Assistant

Nubian Tax Consultation
03.2004 - 06.2005

Group Supervisor

Discover Cruise Line
06.2000 - 04.2006

Miami Dade College

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Cheryl Evans Goman