CHERYL EVANS GOMAN

Coordinated pre- and post-cruise hotel bookings for guests to ensure seamless travel experiences. Handled incoming calls from Reservations and Sales departments for hotel and ground transfer arrangements. Resolved guest issues at check-in, delivering a smooth and welcoming arrival experience. Prepared and sent detailed guest manifests to hotel partners. Scheduled ground transportation for various trip segments (airport, hotel, pier).

• Hire, train, and evaluate up to 25 administrative team members.
• Develop, review, and improve policies, systems, and procedures.
• Plan, streamline, and execute administrative workflows and procedures.
• Maintain an accurate database of company documents (contracts, invoices, vendor agreements, etc.).
• Create monthly reports summarizing department activities for senior management review.
• Oversee complex office support, managing records database, and organizing contracts.
• Automate office operations to optimize accounts payable and receivable, customer correspondence, and data communications.
• Organize an entire department / business, while tracking several deadlines, maintain an orderly filing and paperwork systems, and setting task priorities.
• Oversee all support and clerical work within a company, supervising day-to-day support activities, coordinating clerical tasks, and leading teams of administrative officers.

• Oversaw a group of employees or residents.
• Relayed information amongst the group and upper management.
• Guided the group through daily work activities or projects.
• Monitored employee performance to ensure productivity.
• Effectively resolved conflicts between staff members.
• Assigned tasks to group members, monitored their performance, and provided guidance as needed.
• Assessed each group member and gave performance feedback.
• Interviewed and hired new applicants.