Cheryl Faust, MPH

Work History

Business Consultant

Financial Software Solutions

11.2023 - Current

In an advisory role to CEO & founder of pioneering fintech company responsible for business development, marketing, training, compliance, preparation, recruitment and onboarding, and operational optimization.
Responsible for sourcing, vetting, and recommending third party companies for joint ventures, business development initiatives, and marketing projects designed to expand client base and align with new software product releases.
Develop materials for organizational training programs for support and sales teams.
Direct research initiatives to evaluate industry relevant KPIs, dashboards, and other aspects of competitive positioning/market share.

Department Administrator, General Medicine

MD Anderson Cancer Center

09.2015 - 05.2023

Primary business office responsible for overall department administration, including financial management, human resources, clinical enterprise, education programs, research portfolio, academic affairs, facilities, and information systems, in concert with department chair.
Develop and implement strategic plans spanning clinical research, education, admissions for general internal medicine department, with strategic goals in pathfinding and benchmarking.
Led multi-teams to conduct daily business operations in support of faculty clinical service coverage, research initiatives, residency training programs, special events, and various institutional administration processes.
Developed and coached staff to effectively cross-convert utility services specializing key business areas for continual process improvement, collaboratively design solutions and retention of top-tier performers invested in mutual success.
Regularly assessed and improved policies and procedures to yield effective business throughput and optimize staffing levels and capacity.
Developed staffing models to utilize metrics to optimize productivity and variable FTE allocation.
Directed physician recruitment process to align with institution mission, strategic goals, and clinical team levels.
Collaborated with institution leaders to develop and implement COVID-19 response by deploying dedicated workforce for emergent inpatient and outpatient coverage for COVID cases and facilitate throughput.
Reorganized administrative infrastructure to efficiently manage clinical privileging/credentialing, agenda appointments, faculty contracts, FTE allocations, revenue cycles, service coverage, residency programs, and quality, safety, and compliance initiatives.
Developed $12M+ annual budget and administered annual and material resources to remain within financial parameters.
Responsible for financial forecasting, financial analysis, and strategic cost management to optimize financial performance across department, including sections/divisions, research portfolio, and education programs.
Constructed pro forma for new clinical transition ramp-up production to benchmark task targets, with programmatic goals.
Developed and implemented business plans for new department of hospital medicine and new division for geriatric to meet institutional demand for critical subspecialized services and programmatic development to generate outcomes.
Structured clinical coverage for multiple locations, with physician advanced practice, provided days designed to align compensation with production and expand service capacity as part of value-based initiative.
Initiated joint venture with strategic stakeholders to provide internal medicine clinical coverage for multiple chemotherapy treatment centers with MD/APRNs, based on surplus patient targets pursuant to regulatory guidelines.
Cultivated philanthropic donations for novel clinical and education programs by partnering with development office to showcase emerging trends with department that would likely appeal to prospective donors.
Led and managed operational and strategic planning, fiscal management and administrative oversight of facilities, equipment and personnel.
Educated and assisted faculty, staff and students in navigating applicable regulations, policies and procedures.
Managed fiscal operations for department from various funding sources.
Developed budget proposals, policies and fiscal guidelines supporting department goals and growth.
Maintained a positive working environment by addressing concerns promptly and professionally, resulting in increased employee satisfaction rates.
Developed comprehensive budget plans for cost-effective department operations.
Implemented time-saving practices that reduced workloads while maintaining high-quality output from staff members.
Enhanced team productivity with effective scheduling and task delegation.
Analyzed performance data to identify areas of improvement, leading to enhanced productivity and efficiency.
Ensured compliance with industry regulations by maintaining up-to-date knowledge of policies and procedures.
Implemented inventory management system, optimizing resource allocation within the department.
Identified opportunities for process improvements, leading to more streamlined operations within the department.
Facilitated smooth communication between department members and external stakeholders through professional correspondence and meetings.

Practice Administrator, Anesthesiology

Texas Children's Hospital

06.2011 - 10.2014

Business office for one of the largest pediatric anesthesiology departments in the US, with 100+ MDs and CRNAs covering 10 locations.
Developed strategic plans spanning clinical research, education, admissions in partnership with department chair and managed financial and human resources, clinical enterprise, research training programs, facilities, and business administration for the department.
Managed administrative teams to support daily business operations, faculty clinical service coverage, residency training programs, research grants, and contract enterprise, clinical service coverage, and formation of systems, and facility maintenance.
Responsible for forecasting, development, and administration of annual budget of $60M+ gross charges in professional revenue, associated collections, revenue cycle, inter-institutional flows to meet with $37M in labor & non-labor operating costs.
Collaborated with hospital stakeholders to integrate anesthesia service across surgical, perioperative settings, inpatient, outpatient centers, mobile teams, and satellite facilities.
Developed complete database for all anesthetic procedures 24/7/365 for MD and CRNA, in 15-minute increments for clinical production reporting, transparency, data-driven production incentive model, and comprehensive coverage.
Led initiative to research, identify, negotiate, contract, and implement anesthesia-specific practice management software system to enhance revenue individualization and aggregate provider productivity reports as part of FTE/time/effort allocation, billing, and research studies.
Developed metrics-based compensation model to incorporate industry benchmark criteria for production incentive to stay market-competitive and reduce costly faculty turnover.
Successfully negotiated 20% professional rate increase with commercial managed care payers by leveraging quality outcomes, compliance standards, safety measures, and board-certification for providers.
Optimized revenue cycle performance by implementing streamlined administrative processes to maintain provider credentialing, privileging, and requisite clinical certifications.
Recruited and engaged faculty spanning pro forma development, onboarding, employment contract, and TCH clinical service-readiness.
New methods - flow between hospital and facilities across BCM & Ben Taub, plus research funding agencies.
Provided business leadership for management and staff teams, human resources, quality and research programs, academic affairs, and education programs, and created comprehensive websites to engage in marketing, analytics, and projects.

Department Administrator, Medicine

Houston Methodist Hospital System

01.2006 - 06.2011

Inaugurated administration for newly created multi-specialty medicine departments for BCM Methodist, in concert with Chair, developed and managed strategic goals and priorities in alignment with institution structure, to create new physician organization business operation policies and procedures, patient care facilities, and structure for MD/CRNA credentialing appointments.
Collaborated with faculty, human resources, financial accounting, facilities, etc. to rapidly build employment contracts, job descriptions, pro formas, onboarding processes, space planning, equipment purchases, etc. to rapidly build medicine department, with residency programs, special events, physician services, section five-year business plan.
Oversaw the construction, design, and build-out of new Methodist academic medicine associate outpatient floor and the academic office for new physician practice, projected timelines, detailed coordination, and build-out framework.
Integrated clinical practice with Methodist system Centers of Excellence and other hospital services, including Transplant, Cancer, Diabetes/Metabolic Medicine, ICU, hospitalist program, and palliative care service.
Developed new medicine residency and subspecialty fellowship programs from PIF, site visit, to ACGME accreditation.
Founding member of physician organization for financial quality and managed care subcommittees, achieved evaluated proposals for new practice standards and marketing, revenue cycle, practice management systems, managed care and purchasing contracts, pro forma practice evaluations, EMR quality programs, and patient experience.
Provided dynamic leadership for continually expanding multi-specialty practice, inpatient/outpatient/ancillary, consistently achieved top-tier Press Ganey patient satisfaction results (UPCH 98th percentile).
Successfully integrated former centralized billing department-based billing practice with new practice units (98% NCR) exceeded MGMA net-collection performance benchmarks.
Structured 15+ new business processes for more diversified and distinct specialties every five years to project financial viability of new physician practices with associated clinical areas and programmatic goals with department and hospital.
Developed and administered $20M+ budget for clinical teaching and research missions.
Created standardized and comprehensive onboarding process to migrate 50+ physicians from existing practices to PO employment, including clinical set-up, licensure, privileging, credentialing, hospital privileges, staff, and space.
Educated residents about the business of medicine, e.g. individualized R&L statements, revenue cycle processes, dashboards, RVUs, overhead cost containment strategies, negotiating employment contracts, etc.
Managed team of clinic finance and revenue cycle managers and two research program coordinators, consistently achieved top-tier employee satisfaction ratings.

Summary

Overview

Work History

Business Consultant

Department Administrator, General Medicine

Practice Administrator, Anesthesiology

Department Administrator, Medicine

Education

Master of Public Health - Health Care Management & Policy

Bachelor of Arts - Program English, magna cum laude

Skills

Accomplishments

Timeline

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