Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cheryl Flake

Mobile,AL

Summary

A dynamic leader and adept problem-solver, I excelled as a Restaurant Shift Manager at McDonald's Restaurant, enhancing customer service ratings through effective complaint resolution. Skilled in cash handling oversight and staff motivation, I successfully managed financial accuracy and employee performance, contributing to a positive and efficient work environment.

Knowledgeable [Desired Position] with solid track record in managing fast-paced restaurant environments. Successfully led teams through busy shifts, ensuring smooth operations and high customer satisfaction. Demonstrated proficiency in problem-solving and effective communication, fostering collaborative team atmosphere.

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Restaurant management professional with proven ability to lead shifts and ensure smooth operations in high-pressure environments. Known for driving team collaboration and maintaining high service standards. Reliable and adaptable with strong organizational and leadership skills.

Developed leadership and organizational skills in fast-paced restaurant environment, focusing on customer satisfaction and team efficiency. Managed daily operations, coordinated staff schedules, and ensured high service standards. Seeking to transition into new field, leveraging these transferrable skills to drive success in dynamic setting.

Ambitious [Job Title] with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Restaurant Shift Manager

McDonald's Restaurant
01.1998 - 03.2022
  • Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
  • Assigned tasks to employees and oversaw opening and closing of restaurant.
  • Excelled in every store position and regularly backed up front-line staff.
  • Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
  • Monitored employee food handling, safety and uniform requirements.

Education

Bachelor of Science - Criminal Justice

Southern New Hampshire University
Hooksett, NH
03-2027

Skills

  • Cash handling oversight
  • Task delegation
  • Inventory control
  • Customer complaint resolution
  • Staff training
  • Pre-shift walk-through
  • Complaint handling
  • Food handling safeguards
  • Order management
  • Employee scheduling
  • Staff motivation
  • Health inspections

Certification

  • National Registry of Food Safety Professionals Food Manager Certification (NRFSP FMC) – National Registry of Food Safety Professionals.

Timeline

Restaurant Shift Manager

McDonald's Restaurant
01.1998 - 03.2022

Bachelor of Science - Criminal Justice

Southern New Hampshire University
Cheryl Flake