Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheryl Flor

Summary

Driven Lead Cashier at Dollar General and skilled LPN Charge Nurse at Landmark of Fridley, demonstrating exceptional dependability and clinical judgment. Excelled in training staff, enhancing customer loyalty, and streamlining operations, achieving significant improvements in patient care and store profitability. Mastery in POS systems and patient education underscores a commitment to excellence and results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Organized LPN with experience providing skilled care to diverse patient populations. Compassionate professional with great engagement skills. Prioritize tasks and maintains accurate documentation. Passionate Nurse with demonstrated experience in hospital settings. Proven ability to build strong relationships with patients and families while providing compassionate care. Offers strong task prioritization and organizational skills.

Overview

7
7
years of professional experience

Work History

Lead Cashier

Dollar General
03.2023 - Current
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Assisted customers by answering questions and fulfilling requests.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Processed both cash and card purchases and returns.
  • Led cashiers and associates in providing thoughtful customer service.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Alleviated customer service needs with policy-appropriate solutions.
  • Educated employees on register use, merchandising, and customer service.
  • Maintained stock to meet expected customer demand.
  • Mentored new team members on sales software system operation.
  • Managed staffing levels to provide optimal support for cash register operations.
  • Reconciled daily totals to maintain balanced and compliant ledgers.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Developed strong rapport with colleagues across departments, fostering teamwork that led to smooth operations.
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Handled complex returns or exchanges swiftly, streamlining processes that ensured minimal disruption to customers'' shopping experiences.
  • Managed high volume sales periods effectively, ensuring prompt service during peak hours.
  • Reduced cashier errors by implementing thorough training programs for new employees.
  • Collaborated with management to develop strategies for improving overall store performance and profitability.
  • Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
  • Streamlined the checkout process for faster service, leading to increased customer loyalty.
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
  • Promoted store specials and upsold items at the register, increasing average transaction value per customer visit.
  • Conducted regular audits of cash registers, identifying any discrepancies quickly and resolving them efficiently.
  • Checked merchandise multiple times during each shift and restocked products when stock ran low.
  • Mentored junior cashiers in the proper handling of difficult situations, fostering a supportive work environment.
  • Ensured compliance with company policies regarding cash handling procedures, maintaining security standards throughout operations.
  • Utilized creativity and persuasive techniques to upsell and cross-sell products to customers.
  • Mentored other store employees in customer service and assistance to help improve overall satisfaction.
  • Maximized employee productivity through effective scheduling and workload distribution, reducing stress among staff members.
  • Provided exceptional customer service by addressing concerns promptly and professionally, retaining loyal clientele.
  • Implemented inventory control measures to minimize stock discrepancies and maintain accurate records.
  • Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
  • Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
  • Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
  • Communicated with customers and team members to solve problems.
  • Trained team members on cash register operation and cash handling.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
  • Increased customer loyalty and retention.
  • Operated POS cash register and equipment to collect payments.
  • Interpreted and enforced operating instructions, procedures and safety rules.
  • Performed cash, card and check transactions to complete customer purchases.
  • Controlled merchandise zoning and monitored compliance with merchandising guidelines.
  • Monitored areas for security issues and safety hazards.
  • Restocked and organized merchandise in front lanes.
  • Processed refunds and exchanges in accordance with company policy.
  • Used POS system to enter orders, process payments and issue receipts.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Lifted up to [Number] pounds at once and used forklift to move heavier loads.
  • Contributed to team success by consistently meeting or exceeding sales targets set by management.

LPN Charge Nurse

Landmark of Fridley
09.2017 - 11.2019
  • Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
  • Delivered direct quality care to patients by evaluating medical conditions and managing and assessing treatments.
  • Promoted patient independence by teaching self-care skills and explaining conditions and medications.
  • Managed daily staff assignments and patient scheduling to guarantee clinic coverage and flow.
  • Assembled and used equipment such as catheters, tracheotomy tubes, or oxygen suppliers to effectively manage patient care.
  • Enhanced patient care by conducting comprehensive assessments and developing individualized care plans.
  • Improved infection control measures by closely monitoring staff adherence to proper hand hygiene protocols.
  • Updated patient medical records with services provided, health conditions, and response to treatments using [Software].
  • Reduced hospital readmissions by implementing effective discharge planning strategies and providing thorough patient education.
  • Increased patient satisfaction scores by consistently providing exceptional customer service and addressing concerns promptly.
  • Maintained accurate medical records in accordance with established protocols, ensuring confidentiality of sensitive information at all times.
  • Promoted continuity of care by thoroughly documenting shift-to-shift communication in nursing reports.
  • Streamlined medication administration processes for improved accuracy, reducing medication errors and ensuring patient safety.
  • Assisted physicians during procedures, demonstrating strong clinical knowledge and attention to detail for successful outcomes.
  • Delegated tasks effectively, optimizing staff productivity and maintaining a well-organized nursing unit.
  • Achieved successful unit leadership by providing quality nursing care to [Number] to [Number] patients per day in [Number]-bed unit.
  • Served as a mentor to new nurses, fostering a positive work environment and promoting professional growth.
  • Conducted regular staff trainings to ensure competence in clinical skills, improving overall quality of care on the unit.
  • Enhanced staff morale by fostering a supportive work environment, recognizing outstanding performance, and addressing concerns effectively.
  • Collaborated with interdisciplinary team members to optimize patient outcomes and deliver high-quality care.
  • Developed strong relationships with patients'' families, keeping them informed of progress reports and collaborating on decisions regarding their loved ones'' healthcare plans.
  • Implemented evidence-based nursing practices to improve patient health and maintain compliance with regulatory standards.
  • Documented vitals and medical histories in patient charts when assessing patients and communicated patient information to physicians and other nurses for care continuity.
  • Analyzed patient assessments and laboratory data to bring any issues to attention of physicians.
  • Served as charge nurse, caring for patients with serious illnesses.
  • Provided compassionate end-of-life care, supporting patients and their families through difficult times.
  • Coordinated timely admissions, transfers, and discharges for efficient bed utilization within the nursing unit.
  • Utilized critical thinking skills to make sound clinical decisions in high-pressure situations, minimizing risks and ensuring patient safety.
  • Managed complex wound care cases, applying advanced knowledge of wound healing principles to achieve optimal results.
  • Administered medications and injections to patients.
  • Responded to patient requests with appropriate clinical and personal assistance.
  • Monitored patient health conditions to report changes to assigned physician.
  • Reviewed patient history to verify conditions and current medications.
  • Provided patient education on health care issues and prescribed medications.
  • Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
  • Evaluated patient histories, complaints, and current symptoms.
  • Took samples to complete diagnostic and routine assessment tests.
  • Delivered emotional support to patients and families during challenging times.
  • Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
  • Helped long-term care residents with bathing, dressing, feeding, and other daily living activities.
  • Helped patients complete bathing, dressing and eating.
  • Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
  • Developed and implemented individualized patient care plans.
  • Supported diagnoses by taking blood samples from patients for laboratory testing.
  • Provided diagnosis information, treatment possibilities, disease management tips and wound care advice to patients, loved ones and caregivers.
  • Circulated assigned floor to measure and record patients' fluid and food levels, implementing measures to promote healthy intake and output as necessary.
  • Coordinated patient transfers to other facilities.
  • Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.

Education

Associate of Science - Medical Billing And Coding

Uutimate Medical Academy
Florida, United States
06.2025

High School Diploma -

Blaine High School
Blaine, United States
06.1980

Skills

  • Dependability
  • Cashier training
  • Customer Assistance
  • Workplace Safety
  • Cash Handling
  • Cash handling expertise
  • Training and mentoring
  • Visual Merchandising
  • Workflow Coordination
  • POS System proficiency
  • POS System Operation
  • Upselling strategies
  • Training and coaching
  • Staff Training
  • Opening and closing procedures
  • Sales expertise
  • Issue Resolution
  • Schedule Coordination
  • Point of sale operation
  • Deposit Preparation
  • Staff Mentoring
  • Dispute Mediation
  • Tactfulness
  • Cash Register Maintenance
  • Positive Attitude
  • Customer Service
  • Punctual and Reliable
  • Merchandise Stocking
  • Team Leadership
  • Safety rules
  • Adaptability and Dependability
  • Heavy Lifting
  • Online Order Picking
  • Money Handling
  • Product restocking
  • Team Management
  • Flexible Schedule
  • Store Opening and Closing
  • Coaching and Mentoring
  • Cash Register Operation
  • POS Systems
  • Retail Merchandising
  • Fraud prevention
  • Policy Enforcement
  • Loss Prevention
  • Report Generation
  • Transaction Management
  • Procedure Enforcement
  • Cycle Counts
  • Merchandise zoning
  • Customer service excellence
  • Cleaning and sanitizing
  • Teamwork and Collaboration
  • Reliable and Responsible
  • Cash handling and management
  • Problem-Solving
  • Problem-solving abilities
  • Time Management
  • Honest and Dependable
  • Order Taking
  • Multitasking
  • Multitasking Abilities
  • Excellent Communication
  • Organizational Skills
  • Attention to Detail
  • Adaptability and Flexibility
  • Self Motivation
  • Creative Thinking
  • Microsoft Office
  • Time management abilities
  • Adaptable and Flexible
  • Decision-Making
  • Team building
  • Interpersonal Skills
  • Professionalism
  • Product Knowledge
  • Adaptability
  • ID Verification
  • Cash Drawer Balancing
  • Reliability
  • Problem-solving aptitude
  • Customer Relations
  • Active Listening
  • Inventory Stocking
  • Cooperative Attitude
  • Effective Communication
  • Team Collaboration
  • Nursing Documentation
  • Clinical judgment
  • Vital signs monitoring
  • Ethical Practice
  • Mental health care
  • Geriatric Care
  • Emergency Care
  • Care Plan Development
  • Quality Improvement
  • End of life care
  • Surgical care
  • Disease Prevention
  • Health Promotion
  • Home Health Care
  • Pediatric Care
  • Policy compliance
  • Community health
  • Dementia Knowledge and Care
  • Responsible and Dependable
  • Patient Observation
  • Call Answering and Assistance
  • Procedure Explanation
  • Care Planning and Modifications
  • HIPAA Compliance
  • Patient Positioning and Transporting
  • Nursing Intervention Evaluations
  • Strong Clinical Judgment
  • Infection Control
  • Patient Education
  • Examination and Test Preparation
  • Specimen Collection
  • Critical Thinking
  • Patient support
  • Wound Care
  • Medication Administration
  • CPR/AED
  • Treatment Room Preparation
  • Relationship Building
  • Analytical Thinking
  • Certified in CPR/AED
  • Task Prioritization
  • Staff Supervision
  • Activities of Daily Living ADLs
  • Analytical Skills
  • Recordkeeping and Maintenance
  • Equipment Assembly
  • Interpersonal Communication
  • Quality Assessments
  • Written Communication
  • Continuous Improvement
  • Equipment Inspection
  • Conflict Resolution
  • Goal Setting
  • Data Analysis
  • Performance monitoring
  • Management Team Support
  • Nursing Staff Supervision
  • Intravenous Medications
  • Epic Systems
  • Interdisciplinary Team Collaboration
  • Administrative Functions
  • Inventory Assessment
  • Strategy Development
  • Wound Dressing and Suturing
  • Conditions Reporting
  • Professional Demeanor
  • In-Home Care
  • Postpartum Patient Care
  • Medical Paperwork Processing
  • Activity Scheduling
  • Healthcare Common Procedure Coding System HCPCS
  • Pediatric Advanced Life Support (PALS)
  • Pediatric Emergency Assessment, Recognition and Stabilization
  • Needs Assessment

Timeline

Lead Cashier

Dollar General
03.2023 - Current

LPN Charge Nurse

Landmark of Fridley
09.2017 - 11.2019

Associate of Science - Medical Billing And Coding

Uutimate Medical Academy

High School Diploma -

Blaine High School

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Cheryl Flor