Cheryl Flowers
San Francisco,CA
Summary
Qualified Property Manager with proven track record in leasing and tenant relations. Facilitated smooth transitions for new tenants, contributing to high occupancy rates. Demonstrated exceptional client communication and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Floating Leasing Consultant
InterSolutions
10.2024 - Current
- Networked with prospective residents by email, telephone and in-person meetings to understand residential needs and requirements and identify sales opportunities.
- Negotiated favorable lease terms for new tenants while balancing landlord expectations, creating mutually beneficial agreements.
- Contributed valuable input during team meetings regarding strategy development aimed at boosting overall property performance metrics.
- Maintained accurate records of prospective and current tenants, enabling efficient communication and follow-up efforts.
- Assisted in managing social media accounts for various properties, sharing engaging content that showcased property highlights and attracted new tenants.
- Implemented tailored marketing strategies to target specific demographics, increasing interest in available properties among desired audiences.
Media Marketing Manager
The Go Girly Agency
01.2022 - Current
- Developing and executing Social Media strategies to increase brand awareness, engagement, and sales
- Including creating content, scheduling posts, and interacting with customers
- Planning and executing advertising and promotional campaigns to reach new customers and boost brand loyalty
- Managing a team of twelve to conclude market research studies to understand customer and market opportunities by collecting, analyzing, and interpreting market data
- Identifying and engaging with influencers to create brand-aligned content
- Work with other departments such as sales and marketing to ensure that social media efforts align with the overall goals of the business
HEDIS Reviewer Supervisor
LDI & Associates
11.2019 - 01.2022
- Company Overview: Remote
- Schedule and confirm appointments, follow up on medical record submission, and reviewed patient charts verifying over 90 HEDIS measures
- Locate and review ALL assigned medical charts, perform abstraction, copy all supporting documentation per specifications and enter date into EPIC software system for all assigned abstracts
- Prioritize and assign tasks to staff within established time frames
- Remote
On-Site Property Manager
VBA Management Group
09.2017 - 12.2021
- Improved tenant satisfaction by promptly addressing maintenance requests and concerns.
- Conducted thorough background checks on prospective tenants, maintaining a high quality resident profile at the property.
- Ensured legal compliance by keeping up-to-date on local laws and regulations pertaining to property management.
- Managed daily operations for optimal efficiency and costeffectiveness.
- Implemented streamlined processes for rent collection, resulting in reduced late payments.
- Maximized occupancy rates through effective marketing efforts and prompt follow-up on inquiries.
Provider Dispute Analyst/HEDIS Reviewer
Alameda Alliance for Health
10.2016 - 11.2019
- Company Overview: Alameda, CA
- Work with HEDIS team to collect member records by working with provider offices and/or hospital facilities via telephone or onsite visits
- Knowledge of NCQA HEDIS abstracting guidelines, with the ability to access medical records (electronic and paper)
- Accurately identify required data and information, extract and organize this data and enter into database
- Ensure documentation collected meets state and federal regulations
- Review and process provider dispute resolutions according to state and federally defined timeframes
- Research issues; determine the root cause of the dispute
- Send written responses to providers in a professional manner, free of grammatical errors within required timelines
- Answer provider inquiries regarding disputes that have been submitted
- Maintain, track and prioritize assigned caseload through COD, provider dispute database to ensure timely completion
- Research and evaluate contract terms, interpretation, and compile necessary supporting documentation for the resolution of a provider disputed claim
- Alameda, CA
Assistant Property Manager
Indianapolis Housing Agency
02.2014 - 09.2017
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
Grievance and Appeals Coordinator
Health Plan of San Mateo/Aerotek
05.2016 - 09.2016
- Company Overview: South San Francisco, CA
- Logged and tracked processes for both appeals and grievances
- Contacted members, providers, and other relevant individuals to gather information and communicate disposition of cases
- Conducted pertinent research to evaluate, respond to, and close appeals in accordance with all established regulatory guidelines
- Worked with the Quality Improvement Committee (QIC) to review and analyze appeals and grievance trends and recommended corrective action as necessary
- South San Francisco, CA
Claims Analyst
Capitol Administrators
04.2012 - 04.2014
- Company Overview: Rancho Cordova, CA
- Analyzed insurance claims to determine extent of insurance carrier’s liability
- Settled claims with claimants in accordance with policy provisions
- Responded to inquiries and complaints related to claims from claimants and physicians
- Encoded and coordinated information related to patient health care while working with health insurance carriers to get claims paid in a timely manner
- Rancho Cordova, CA
Customer Service Call Center Representative III
Anthem Blue Cross and Blue Shield
11.2005 - 01.2012
- Company Overview: Indianapolis, IN
- Assisted Medicare recipients with Medicare Part D prescription insurance
- Handled escalated issues assigned by the Centers for Medicare/Medicaid Services that needed immediate resolution
- Contacted pharmacy, LTC facilities, and Congressional Offices for immediate resolutions
- Liaison between third party administrator, pharmacy, and insured
- Indianapolis, IN
Education
Associate of Applied Science - Real Estate
San Francisco City College
San Francisco, CA01-2026
Skills
- Microsoft Word
- Excel
- Powerpoint
- Outlook
- Yardi
- RentCafe
- HUD
- LIHTC
- Recertifications
- Teamwork
- Leadership Skills
- Fast paced environment
- Presentation skills
- Communication skills
- Self Starter
- Multi-tasking
- Fair housing regulations
- Property management
- Reliability and punctuality
References
- Breta Crowdus Dinkins, Manager, Indianapolis Housing Agency
- Marcia Elvin Williams, Supervisor, VBA Management Group, Sacramento, CA
Timeline
Floating Leasing Consultant
InterSolutions
10.2024 - Current
Media Marketing Manager
The Go Girly Agency
01.2022 - Current
HEDIS Reviewer Supervisor
LDI & Associates
11.2019 - 01.2022
On-Site Property Manager
VBA Management Group
09.2017 - 12.2021
Provider Dispute Analyst/HEDIS Reviewer
Alameda Alliance for Health
10.2016 - 11.2019
Grievance and Appeals Coordinator
Health Plan of San Mateo/Aerotek
05.2016 - 09.2016
Assistant Property Manager
Indianapolis Housing Agency
02.2014 - 09.2017
Claims Analyst
Capitol Administrators
04.2012 - 04.2014
Customer Service Call Center Representative III
Anthem Blue Cross and Blue Shield
11.2005 - 01.2012
Associate of Applied Science - Real Estate
San Francisco City College
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