Summary
Overview
Work History
Education
Skills
Timeline
Generic
Cheryl Folwell

Cheryl Folwell

67 Woodsmoke Lane
Rochester,NY

Summary

Dynamic and client-focused professional with a proven track record in housekeeping and customer service. At Independent Contractor - Self Employed, I enhanced client satisfaction through meticulous cleaning and personalized service, showcasing my deep cleaning expertise and relationship-building abilities. Skilled in efficient sanitization and customer interactions, I consistently exceed expectations without compromising quality.

Overview

25
25
years of professional experience

Work History

House Cleaner

Independent Contractor - Self Employed
04.2003 - Current
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Dusted picture frames and wall hangings with cloth.
  • Delivered quality customer service to address urgent needs and cleaning requests.

Welder

Addeco @ Crossman Arms
04.2003 - 09.2003

Ran a welding machine that filled and sealed CO2 tanks. gind dates and fill the tanks for packaging

Cashier

Wilson Farms
02.2000 - 04.2003
  • Greeted customers entering store and responded promptly to customer needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

High School Diploma -

John Marshall High
Rochester, NY
06-1990

Skills

  • Cleaning and sanitization
  • Customer service
  • Housekeeping
  • Bathroom sanitation
  • Kitchen cleaning
  • Floor cleaning
  • Glass cleaning
  • Deep cleaning expertise
  • Surface sanitation
  • Payment collection
  • Pet mess cleanup
  • Clutter removal
  • Wall scrubbing
  • Waste disposal
  • Floor sweeping
  • Dusting techniques
  • Linen care
  • Floor waxing
  • Carpet vacuuming
  • Laundry cleaning
  • Interior window washing
  • Clothes laundering
  • Teamwork
  • Polishing surfaces
  • Vacuuming and sweeping
  • Residential cleaning
  • Mopping and sweeping
  • Customer service-focused
  • Cleaning bathrooms
  • Cleaning techniques
  • Folding clean laundry
  • Dusting furniture
  • Cleaning and sanitization
  • Ceiling fan cleaning
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Customer service excellence
  • Money handling
  • Cash register operation
  • Refunds and exchanges
  • Merchandise restocking
  • Cash drawer balancing
  • ID verification
  • Loss prevention
  • Identification checks
  • Loyalty program promotion
  • Liquor regulations and compliance
  • Liquor law compliance

Timeline

House Cleaner

Independent Contractor - Self Employed
04.2003 - Current

Welder

Addeco @ Crossman Arms
04.2003 - 09.2003

Cashier

Wilson Farms
02.2000 - 04.2003

High School Diploma -

John Marshall High
Cheryl Folwell67 Woodsmoke Lane