Copier/Fax Service Technician
Newcal Industries
2001 - 2007
- Learned safety protocols for equipment handling and maintenance tasks.
- Assisted in troubleshooting and repairing various mechanical systems.
- Participated in training sessions to enhance technical skills and knowledge.
- Maintained accurate records of service activities and parts inventory.
- Collaborated with team members to improve workflow efficiency during repairs.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
