CHERYL Franklin
Winchester,VA
Summary
Team productivity and policies to keep the facility operating at a sustainable and non-profit level. Well-versed in motivating and building relationships with clients and families and achieving the requirements in case management standards.
Overview
19
19
years of professional experience
Work History
Comprehensive Harm Reduction Coordinator
AIDS Response Effort
08.2023 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Conduct mobile unit for Harm Reduction supplies which include sterilize syringes, naloxone, wound care supplies, peer recovery support, substance abuse treatment referral.
- Generate reports for grant monitor with Virginia Department of Health.
- Supervise peer recovery specialists
- Attend substance abuse trainings and local agencies community meetings.
Housing Case Manager
AIDS Response Efort
01.2020 - 08.2023
- Housing Case Manager works directly with clients, assisting them in identifying their housing needs; refers them to appropriate resources to assist with those needs, determining eligibility and financial support according to grant regulations and policies and facilitating their utilization of those resources
- The Case Management goal is to empower clients and to promote individual, family, medical, physical, and emotional well-being
- The Housing Case Manager first and foremost works directly with clients and their families and significant others
- The Housing Case Manager is expected to interact on an as-needed basis with other staff, both paid and unpaid, of AIDS Response Efforts, Inc
- When there are multiple Case Managers, close working relationships among all is expected
- Direct supervision will be by the housing Program Manager and in their absence, by the Executive Director
- The Housing Case Manager will also work routinely with other professionals in the community who represent medical, educational, legal, and social services agencies in the pursuit of appropriate services for mutual clients; commitment to serving vulnerable diverse populations and sensitivity to issues of confidentiality of patientcclient information
- Evaluation of communication skills and cooperative attitude will be based on supervisory observation and feed-back, both solicited and unsolicited, from co-workers and other involved community service providers
- Responsibilities may include, but not limited to: CLIENT SERVICE REPORTING - Completion of appropriate intake forms on all clients, and determination of eligibility for respective grant programs
- Completion of Needs Assessments with call clients for the purpose of identifying areas in which the Case Manager can assist the client
- Completion of Service Plans with for the purpose of outlining appropriate goals for the client - Case Management partnership to achieve, the steps required to meet these goals, and the time-frames of these objectives
- COORDINATION WITH COMMUNITY HEALTH AND SOCIAL SERVICES AGENCIES - Coordination with community health and social services agencies for the purpose of assuring proper referral and follow-up of clients in need of such services
- Participation in Board, staff, andsupervisory meetings, as appropriate, regarding organizational and client services issues
- Review of client Service Plans quarterly, to assess progress and to make revisions as necessary
- Timely maintenance of client case records to document the above listed activities
- (At minimum, Case Managers are expected to have all case records prepared for supervisory review quarterly.) PROGRAM DEVELOPMENT MARKETING - Attends appropriate meetings, seminars, and conferences to stay current with changing Case Management information skills or as required by grant or Executive Director
- Coordination with the Housing Program Manager, or in hischer absence; with the Executive Director, around identification of program needs related to grant writing or other fundraising maters
- Develop, schedule and Values participate in agency presentations to community service providers and community interest groups
- Identification of improvements to client service delivery systems, to include programs, methods of delivery, and methods of improving paperwork requirements
- Presentation of information regarding Case Management services to enhance community awareness of agency activities as requested by the housing Program Manager, or in hischer absence, the Executive Director Represents ARE's interests within the community, serving on committees as available and requested by ED
- GRANT REPORTS - Submission of all required Case Management statistics for all case management services for grant-required reports monthly, quarterly or yearly
- 1
- Submission of required Case Management intakes and encounter forms, as required by specific grants
- 2
- Submission of requested Case Management statistics or required data information for use by the housing Program Manager, or in hischer absence, the Executive Director
- 3
- Provides statistical data, analysis, narrative and work plans and all necessary monthly quarterly reports in support response to grant requirements proposals
- MAINTAIN RECORDS - Ensure the maintenance of all certifications and other requirements that are required by the required grants; ensuring Affirmative outreach and federal standards are maintained
- Maintain accurate up-to-date records as required by the grants.
Operations Associate
Sysco
07.2019 - 10.2019
- Maintain accurate fles and fling systems to include operations documentation and other miscellaneous documents
- Write, type or enter information into the computer to prepare reports and copy information from one record to another
- Proofread records and forms to verify accuracy of reports
- Prepare requisitions for ofce, computer, and routine supply purchases
- Efectively research, track, and resolve (or properly refer) documentation problems and discrepancies
- Establish and maintain efective communication and coordination with company personnel and with management
- Ensure that all Hazmat paperwork is accurate and prepared for drivers
- On one-way Hazmat loads, verify driver is Hazmat certifed and ensure driver signs the paperwork
- Ensure proper Hazmat placards are included with the outbound paperwork
- Convey Hazmat loads to yard jockeys and coordinate with the yard jockeys to ensure that the proper Hazmat placards are placed on the trailer(s)
- Send completed Hazmat load paperwork to Transportation
- Download the time temperature recorders (TTR) for inbound loads from suppliers and other vendors containing Hazard Analysis Critical Control Point (HACCP) items andcor any refrigerated (cooler or frozen) load with a TTR, print the temperature report, atach a copy to the receiving paperwork and bill of lading (BOL), and save a copy to the 'O' drive on the computer network
- Keep HACCP documents and refrigerated load documents (receiving worksheet, bill of lading, and TTR report) separate for verifcation
- Communicate temp abuse loads to the supervisor
- Coordinate the move of the load to a dock door for inspection, and provide the temp abuse form to the unloadercreceiver
- Download any TTRs (if included) on temp abuse loads
- Forward the temp abuse form, photos of the load, and applicable TTR report to the RDC Claims Coordinator for product disposition
- Coordinate geting the pallet trailers moved to a dock door for unloading upon request by Total Pallet Management (TPM) by selecting a particular trailer and changing its appointment time so a yard jockey receives a task through the Warehouse Management (WM) system to bring the trailer to the dock door
- Receive the load of pallets into WM
- After the pallet trailer has been unloaded or reloaded, close the load through WM, which will create a yard jockey task to move the trailer from the dock door
- Communicate any trailer issues which need to be addressed to yard jockeys by relaying messages via hand-held radio
- Print the 'Loads by Dock Doors Report' as a guide for trailersctemps
- Responsible for compiling vendor compliance issues from warehouse receipts into WM for tracking purposes
- Responsible for ensuring damages are noted on OS&Ds and have appropriate photographs of damaged product
- Post photos of damaged product to 'O' Drive
- Prepare shift start-up paperwork to include re-palletization worksheet, receiving worksheets, work assignment sheet (case picks) and case pick labels, and outbound trailer loading report (load sheets)
- Assign trucks to the appropriate dock doors through WM.
Day Program Coordinator
NW Works
08.2017 - 03.2018
- Job coaching for individuals with disabilities in community based employment
- Assist clients with disabilities with life skills
- Documenting client's goals and daily achievements.
Medical Receptionist
Selma Medical Associates
02.2017 - 08.2017
- Check patients in for Lab work and Open Door Clinic
- Verify insurance, answer new patient phone line check out and collect payments.
Verification Specialist
Talent Wise
03.2015 - 05.2016
- Administered background screenings to the best accuracy possible Produced efcient and timely data entry of all consumer verifcations Utilized sales force software for screening processes Performed employment, education, DOT and drug screening verifcations for corporations.
Vocational Case Manager
Horizon Goodwill Industries
05.2010 - 11.2013
- Assisted individuals with barriers to locate employment opportunities Provided supportive services such as work experiences and job placements Tailored service plans to give clients the best outcome for growing futures Provided compassion and confdentiality to clients with signifcant life trials Communicated with organizations to introduce our program.
Home Supervisor
ResCare Inc.
04.2007 - 09.2009
- Assisted with the transportation of clients from daily programs and activities Assisted individuals with particular life skills and specialized training plans Administered medications accordingly to provide a safe environment to all Conducted monthly staf meetings to access goals and strategies for beter outcomes Assist clients.
Title Abstractor
Clear Title and Escrow
02.2005 - 03.2007
- Copied and summarized recorded documents such as mortgages, trust deeds and contracts afecting property titles
- Searched private records and titles, checking for any restrictions that could halt property sales
- Reported on discovered encumbrances and outlined required corrective actions to clear titles
- Examined deeds, deeds of trust, liens, judgments, and easements
- Evaluated documents to determine property ownership
- Performed title searches, ordered reports and obtained clearance documents.
Education
Certified Peer Recovery Specialist
Virginia Department of Behavioral Health
02.2024
Certified Medical Assistant -
Lord Fairfax Community College
10.2016
General Studies -
James Wood High School
06.1993
Skills
- Case Management
- Mental Health
- Data Entry
- Crisis Intervention
- Emotional Support
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Data Entry Software
- Adobe Systems Adobe Acrobat
- Microsoft Office
- Citrix
- Time Management
Timeline
Comprehensive Harm Reduction Coordinator
AIDS Response Effort
08.2023 - Current
Housing Case Manager
AIDS Response Efort
01.2020 - 08.2023
Operations Associate
Sysco
07.2019 - 10.2019
Day Program Coordinator
NW Works
08.2017 - 03.2018
Medical Receptionist
Selma Medical Associates
02.2017 - 08.2017
Verification Specialist
Talent Wise
03.2015 - 05.2016
Vocational Case Manager
Horizon Goodwill Industries
05.2010 - 11.2013
Home Supervisor
ResCare Inc.
04.2007 - 09.2009
Title Abstractor
Clear Title and Escrow
02.2005 - 03.2007
Certified Peer Recovery Specialist
Virginia Department of Behavioral Health
Certified Medical Assistant -
Lord Fairfax Community College
General Studies -
James Wood High School
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