Summary
Overview
Work History
Skills
Timeline
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CHERYL FREEMAN

West Jordan

Summary

Dynamic Salon Leader at PetSmart with a proven track record in customer satisfaction and team management. Expert in employee training and performance evaluation, fostering a productive environment. Delivered exceptional service while enhancing salon safety and efficiency, resulting in improved client retention and loyalty. Committed to excellence in pet grooming and staff development.

Overview

22
22
years of professional experience

Work History

Salon Leader

PetSmart
West Jordan
04.2016 - Current
  • Developed detailed schedules for salon personnel to ensure efficient operations.
  • Provided exceptional customer service by handling complaints and resolving issues in a timely manner.
  • Ensured high quality services were provided by monitoring workstations for cleanliness, organization, safety protocols.
  • Resolved customer complaints regarding worker performance or services rendered.
  • Conducted regular performance reviews to evaluate team members' progress against set targets.
  • Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
  • Scheduled employees and oversaw customer appointment calendar.
  • Recruited, hired, evaluated and disciplined service staff members.
  • Managed the daily operations of a busy salon, overseeing staff and clientele.
  • Supervised and trained new employees on customer service standards and technical skills.
  • Monitored customer feedback surveys to identify opportunities for improving service delivery.
  • Worked effectively in team environments to make the workplace more productive.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Completed day-to-day duties accurately and efficiently.

Professional Pet Stylist

PetSmart.
West Jordan
10.2015 - Current
  • Identified and addressed difficult pet or owner challenges with professional demeanor.
  • Completed daily cleaning tasks such as sweeping floors, washing towels and replenishing supplies.
  • Used scissors, clippers and other grooming instruments in a safe manner to avoid injury to pets or humans.
  • Performed bathing, brushing, trimming, clipping, and styling of dogs and cats.
  • Kept accurate records of all services provided to clients' pets in the salon database system.
  • Maintained cleanliness of work area by sanitizing tools and equipment between uses.
  • Ensured that all safety protocols were followed while handling animals in the salon environment.
  • Greeted customers and their pets, answered questions about services offered.
  • Delivered excellent service to pet owners to drive repeat business.
  • Monitored pets during grooming sessions for signs of stress or discomfort.
  • Assessed incoming pets, observed coat conditions and recommended shave-down, dematting or other services to perfectly fit breed standards.

Operations Manager

Fred Meyer
Salt Lake
08.2003 - 09.2012
  • Created detailed reports on the performance of individual departments within operations.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Addressed customer concerns with suitable solutions.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Managed scheduling, training and inventory control.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Built strong operational teams to meet process and production demands.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Skills

  • Customer service
  • Employee training
  • Staff scheduling
  • Performance evaluation
  • Team building
  • Pet grooming
  • Sales support
  • Team management
  • Salon safety
  • Customer satisfaction

Timeline

Salon Leader

PetSmart
04.2016 - Current

Professional Pet Stylist

PetSmart.
10.2015 - Current

Operations Manager

Fred Meyer
08.2003 - 09.2012

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CHERYL FREEMAN