Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Cheryl Gadd

Jacksboro,TN

Summary

Dedicated insurance professional with a strong focus on customer education and tailored coverage solutions. Expertise in claims processing and regulatory compliance ensures high-quality service and client satisfaction. Results-driven insurance professional with strong skills in policy analysis, claims processing, and risk assessment. Committed to ensuring regulatory compliance and enhancing customer satisfaction through tailored insurance solutions. Dedicated professional with extensive experience in educating clients on health insurance products and resolving policy inquiries. Known for strong regulatory compliance and risk assessment skills, driving customer satisfaction and retention.

Overview

13
13
years of professional experience

Work History

Self-Employered-Commercial Health Insurance

Gadd&Gadd
Knoxville, Tennessee
06.1998 - 12.2010
  • Educated clients on health insurance products and coverage options.
  • Resolved client inquiries regarding policy details and claims processes.
  • Collaborated with underwriters to assess risk and determine coverage eligibility.
  • Maintained up-to-date knowledge of industry regulations and compliance standards.
  • Utilized CRM software to track client interactions and manage accounts effectively.
  • Identified areas where additional coverage may be needed or beneficial for clients.
  • Researched and analyzed customer data to ensure accuracy of coverage information.
  • Maintained accurate records of all customer interactions and transactions.
  • Educated customers on various health insurance products and services available.
  • Ensured that all documents were properly completed prior to submitting them for review.
  • Attended conferences and seminars related to health insurance policies.
  • Provided support during open enrollment periods by answering inquiries from potential customers.
  • Developed and implemented insurance plans for customers based on their individual needs.
  • Participated in training sessions as required by company guidelines.
  • Monitored changes in state and federal laws regarding health insurance policies.
  • Calculated premiums and established payment methods.
  • Developed base for long-term sources of client prospects with referrals, occupational and special interest groups.
  • Developed coordinated protection plan by calculating and quoting rates for immediate coverage action for uninsured clients.
  • Counseled prospects and policyholders on coverage, limits and regulations.
  • Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
  • Used mailings and phone solicitation and made presentations to groups at company-sponsored gatherings to gain new clientele.
  • Analyzed current processes and identified opportunities for improvement.
  • Collaborated with other departments within the organization to provide seamless services for customers.
  • Created individualized proposals for clients to include coverage options, premiums and enrollment guidelines.
  • Conducted fact-finding assessments to create sales presentations for client engagement.
  • Contacted underwriters and submitted forms to obtain binder coverage.
  • Met with division leaders and consultants to discuss strategies to increase sales.
  • Improved data collection accuracy by structuring systems for desktop spreadsheets.
  • Greatly improved office operations by reducing backtracking of work through creation of material movement process.
  • Leveraged industry trends to shape solutions and approaches.
  • Conducted regular follow-ups to ensure client satisfaction and retention.
  • Assisted clients in completing insurance applications and enrollment forms.
  • Developed training materials for new agents on product offerings and sales techniques.
  • Negotiated with insurers to secure the best possible rates for clients.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
  • Identified new business opportunities through networking activities and referrals from existing clients.
  • Conducted market analysis to identify trends in the industry and recommend solutions accordingly.
  • Processed payments from customers and handled refunds when necessary.
  • Prepared reports summarizing sales activities, account management strategies.
  • Attended company-sponsored gatherings to speak to community groups on insurance coverage options.

Education

Bachelor of Arts - Business Administration

Lincoln Memorial University
Harrogate, TN
08-1985

Associate of Science -

University of Tennessee
Knoxville, TN
09-1986

Bachelor of Science - Health Administration

Roane State Community College
Harriman, TN
05-1998

Skills

  • Insurance policy analysis
  • Claims processing and risk assessment
  • Regulatory compliance
  • Customer relationship management
  • Market analysis
  • Medical coding and billing
  • Prior authorization expertise
  • HIPAA compliance

References

References available upon request.

Timeline

Self-Employered-Commercial Health Insurance

Gadd&Gadd
06.1998 - 12.2010

Bachelor of Arts - Business Administration

Lincoln Memorial University

Associate of Science -

University of Tennessee

Bachelor of Science - Health Administration

Roane State Community College