Cheryl Garman

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Responding to all emails and contacting the proper Pastor in an emergency.
• Prepare weekly church bulletins and weekly newsletter.
• Maintain church records, member information, emails in compliance with the Synod.
• Track birthdays & Anniversaries of all members and prepare and send cards.
• Meet and schedule all Non-Member use of the facility. Wedding coordinator, and also meeting coordinator And recommend ways to best set up for special events.

• Communicated with spa team members if clients canceled or changed appointment times.
• Achieved specified sales targets by promoting special treatments, additional services, and products.
• Escorted clients to spa areas, treatment rooms and offices.
• Developed relationships with guests to meet client needs and encourage repeat service.
• Consistently kept reception area clean and tidy and maintained presence at desk area.
• Learned details of types of treatments and procedures in order to answer questions from spa guests.
• Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
• Introduced new beauty products to consumers by informing clients about use and benefits.
• Listened closely to customer complaints and responded appropriately to issues.
• Trained new hires on new appointment scheduling, opening, closing duties and generating and balancing daily revenue reports.
• Tracked scheduled treatments using Milano.

• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
• Created and monitored promotional approaches to increase sales and profit levels.
• Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
• Greeted and helped clients with decorating questions and sold them pieces that helped them with redecorating.
• Organized and set up all merchandise display.

• Set employee schedules, delegated work and monitored food quality and service performance.
• Recruited, hired and trained talented staff to fill vacancies.
• Supervised daily activities of restaurant and 28 room Inn with 30 employees.
• Supervised daily activities of restaurant and bar and 17 employees.
• Sourced vendors, negotiated contracts and managed efficient deliveries of high-quality supplies.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Motivated staff to perform at peak efficiency and quality.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Hired and let go of employees that did not fit in with our vision.
• Maintained reservations for the restaurant and the room guests.
• Interviewed guests for all special Inn events. Weddings, anniversaries, funerals and parties.
• Wedding coordinator for about 35 weddings a year.

• Increased sales by offering advice on purchases and promoting additional products.
• Achieved monthly sales goals by promoting product benefits and enrolling new clients.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Trained and mentored new sales representatives.
• Cold-called leads and closed large number of new sales over several months.
• Top 5% in sales in the USA.
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Traveled the USA and Canada educating up to 1,000 people.

• Achieved monthly sales goals by promoting product benefits and enrolling new clients.
• Trained and mentored new sales representatives.
• Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.