Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Cheryl Garvey-Altizer

Roseville,CA

Summary

Dynamic and results-oriented professional with extensive experience at Pristine Clean, adept in office administration and fostering team collaboration. Excelled in optimizing workflow and enhancing customer satisfaction through effective communication and organizational leadership. Proven track record of improving efficiency by 30% through strategic planning and policy modification.

Organized and efficient employee supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.

Dedicated employee with experience managing administrative teams and delegating tasks to accomplish operational goals. Knowledgeable about arranging authorizations, preparing work orders and processing vouchers. Methodical and highly organized with good prioritization and planning abilities.

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Professional administrative professional prepared to excel in leadership role. Skilled in managing office operations, coordinating team efforts, and ensuring efficiency. Strong focus on team collaboration and achieving results, adaptable to changing needs. Proficient in scheduling, communication, and problem-solving, fostering productive work environment.

Experienced with managing administrative functions and leading teams to ensure smooth office operations. Utilizes organizational and communication skills to enhance productivity and streamline processes. Track record of implementing effective administrative strategies and fostering collaborative work environments.

Personable and highly organized individual with aptitude for managing administrative tasks and fostering efficient office operations. Demonstrates strong knowledge of office software and scheduling techniques, proficient in handling correspondence and coordinating meetings. Committed to driving operational success and enhancing team productivity through effective administrative support.

Overview

28
28
years of professional experience

Work History

Administrative Assistant Manager

Pristine Clean
01.2019 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured timely completion of projects by effectively managing deadlines and delegating tasks appropriately.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Assisted in the hiring process, reviewing resumes, scheduling interviews, and onboarding new employees efficiently.
  • Optimized workflow efficiency by organizing and maintaining an up-to-date filing system for easy access to critical documents.
  • Opened, sorted and distributed incoming messages and correspondence to 5-person team.
  • Managed executive calendars to strategically coordinate meetings and appointments.
  • Expedited document processing by creating templates for frequently used forms which saved time during report preparation.
  • Achieved cost savings with meticulous budget management, reducing unnecessary expenses for the department.
  • Answered multiple console telephone system to direct calls to appropriate personnel.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Maintained inventory of office supplies and placed orders.
  • Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
  • Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
  • Conducted research for project proposals, compiling information that supported winning bids.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
  • Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
  • Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
  • Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
  • Improved document processing speed by introducing automated templates for routine correspondence.
  • Implemented new CRM system to track client interactions, improving response times and client satisfaction.
  • Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
  • Contributed to policy updates, researching regulations to ensure company compliance.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Established administrative work procedures to track staff's daily tasks.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Performed research to collect and record industry data.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.

Scalehouse Operator

Department of Public Works & Transportation
02.2024 - 05.2024
  • Operated weigh scales and issued tickets when necessary.
  • Complied with safety regulations to avoid potential injuries and support company goals.
  • Collaborated with truck drivers and site personnel to resolve any weight discrepancies or issues promptly.
  • Answered customer calls professionally and routed to appropriate person.
  • Maintained tidy work area to reduce likelihood of accidents.
  • Enhanced customer satisfaction by providing prompt and accurate weighing services.
  • Followed up with customers to handle delays or other issues.
  • Communicated with operators to share information related to product.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulations.
  • Demonstrated excellent communication skills when coordinating with transportation companies regarding scheduling and load information updates.
  • Ensured equipment functionality by conducting routine maintenance checks on scales and related equipment.
  • Provided superior customer service through attentive listening, clear communication, and positive interactions with clients from diverse backgrounds.
  • Contributed to overall business growth through the development of strong working relationships with customers and suppliers.
  • Strengthened team morale through proactive problem-solving efforts related to workflow challenges and potential conflicts between team members or departments.
  • Greeted customers and provided excellent service to internal and external clients.
  • Improved efficiency by streamlining scale house operations and implementing updated procedures.
  • Achieved safer working conditions by enforcing strict safety guidelines for all scale house visitors.
  • Maintained accurate documentation and processed payments efficiently to keep waiting at minimum.
  • Increased operational efficiency by cross-training in various roles within the facility, expanding versatility and adaptability to changing demands.
  • Dispatched orders to drivers for efficiency.
  • Reduced downtime during peak periods by effectively managing queue lines for incoming trucks awaiting weigh-in services.
  • Consistently met deadlines for reporting requirements by efficiently organizing paperwork, digital files, and other necessary documentation.
  • Guided operators to correct railcar location.
  • Supported company-wide sustainability initiatives by accurately tracking and reporting on recycled materials processed through the scale house.
  • Verified track sheet and communicated with transloaders to monitor accuracy of loaded products.
  • Played an active role in emergency response situations as needed, assisting with site evacuations or other safety-related procedures.
  • Assisted in inventory management by tracking incoming materials, updating stock levels, and informing site personnel of shortages or surplus.
  • Managed financial transactions accurately, ensuring proper payments were collected for services rendered while also preventing fraud or theft incidents.
  • Implemented new software systems for improved data entry accuracy, resulting in more efficient record-keeping processes.
  • Developed a strong understanding of industry regulations, maintaining up-to-date knowledge on relevant legal requirements affecting scale house operations.
  • Continually sought opportunities for professional development, attending industry conferences and workshops to stay informed about best practices in scale house operations.
  • Cleaned work areas of excess supplies, cardboard and rejected materials throughout each shift.
  • Checked loads to identify contents and unauthorized or highly regulated materials.
  • Weighed and measured [Type] materials and updated records with collected data.
  • Collaborated with other departments to ensure accuracy of all measurements.
  • Identified issues and developed solutions to improve quality control.
  • Performed calibrations and adjustments on measuring instruments for accurate results.
  • Used calipers, micrometers and rulers to measure products, maintaining accurate records.
  • Maintained recycling collection sites to handle reclaimable waste from [Type] production.
  • Documented measurements, inspections and test results in electronic logbooks and spreadsheets to enable tracking and maintain accurate records.
  • Performed root cause analysis to implement corrective actions for discrepancies.

Office Manager

R & M Autobody
01.1997 - 02.2016
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Enhanced communication within office by implementing centralized digital messaging platform.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Spearheaded community outreach initiatives, improving company's local reputation and engagement.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
  • Reduced environmental impact by initiating recycling program and promoting paperless processes.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development

Education

No Degree - Foreign Languages And Literatures

Cosumnes River College
Sacramento, CA
12-2024

Skills

  • Office administration
  • Verbal communication
  • Travel arrangements
  • Document management
  • Records management
  • Meeting planning
  • Scheduling expertise
  • Scheduling and calendar management
  • Database administration
  • Event coordination
  • Credit and collections
  • Presentation design
  • Organizational leadership
  • Workload prioritization
  • Relationship building
  • Deadline oriented
  • Office management
  • Operations management
  • Training and coaching
  • Task delegation
  • Account reconciliation
  • Documentation and control
  • Compliance monitoring
  • Workflow planning
  • Cross-functional teamwork
  • Payroll and budgeting
  • Information management
  • Policy and procedure modification
  • Human resources
  • Contract negotiations
  • Meeting coordination
  • Expense reporting
  • Budget administration
  • Data retrieval systems
  • Proposal writing
  • Leadership coaching
  • Work Planning and Prioritization
  • Supply management
  • Staff management
  • Active listening
  • Records and database management
  • Payroll oversight
  • Planning and prioritization
  • Business correspondence
  • Document review
  • Operational improvements
  • Training and orientation
  • Facility maintenance
  • Contract administration
  • Company representation
  • Customer satisfaction evaluation
  • Budget planning
  • Business needs identification
  • Staff scheduling
  • Resource planning
  • Vendor relationship management
  • Equipment purchase planning
  • Regulatory compliance
  • Process development
  • Electronic filing systems
  • Service coordination
  • Policy management
  • Service provider sourcing
  • Human resource management software
  • Quickbooks
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Team collaboration
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Team coordination
  • Microsoft office
  • Flexible schedule
  • Team building
  • Data entry
  • Public relations
  • Task prioritization
  • Self motivation
  • Interpersonal skills
  • Analytical thinking
  • Conflict resolution
  • Goal setting
  • Risk assessment
  • Professionalism
  • Office coordination
  • Interpersonal communication
  • Scheduling

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved issues which led to less monetary loss annually.
  • Achieved employee retention by completing employee evaluations and creating incentives with accuracy and efficiency.

Timeline

Scalehouse Operator

Department of Public Works & Transportation
02.2024 - 05.2024

Administrative Assistant Manager

Pristine Clean
01.2019 - Current

Office Manager

R & M Autobody
01.1997 - 02.2016

No Degree - Foreign Languages And Literatures

Cosumnes River College
Cheryl Garvey-Altizer