Summary
Overview
Work History
Education
Skills
Timeline
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CHERYL GEEDING

Clermont

Summary

Adaptable professional with 25+years of work experience and proven knowledge of leadership, problem-solving, and prioritization. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

23
23
years of professional experience

Work History

Area Manager

Advance America
05.2020 - 11.2024
  • Consider customer feedback data to identify areas for improvement in the store's operations.
  • Evaluated employee performance regularly through one-on-one meetings and quarterly Show Up 2 Coach Up sessions.
  • Enforced compliance with corporate policies and procedures.
  • Established relationships with local businesses in order to create partnerships.
  • Addressed customer complaints in a timely and professional manner.
  • Managed a team of 10 employees, providing guidance and mentorship to ensure job satisfaction and productivity.
  • Monitored store performance metrics such as sales targets, profit margins, customer satisfaction.

Divisional Training Manager

Advance America
01.2018 - 05.2020
  • Provide on-the-job training for new hires.
  • Participated in ongoing training to enhance own job skills and knowledge.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Focused on learning new skills and staying updated with industry changes.
  • Responded quickly to meet customer needs and resolve problems.

Branch Manager

Advance America
12.2008 - 01.2018
  • Enforced branch compliance with audit and regulatory procedures.
  • Completed weekly scheduling to maintain adequate coverage.
  • Implement new products and services to increase customer engagement.
  • Reviewed collection reports determining status of collections and amount of outstanding balances.
  • Oversaw individual accountability for cash handling.
  • Coached team to successfully provide solutions and advice to improve client financial well-being.
  • Established and maintained relationships with individual and customers and provided assistance with problems these customers may encounter.
  • Managed day-to-day communication between the branch and leadership.

General Manager

Booksamillion
11.2001 - 12.2008
  • Established employee development plan, setting clear expectations for team members.
  • Oversaw budgeting activities, monitored expenses and analyzed variances from plan.
  • Used computerized inventory system to plan and manage adequate inventory levels.
  • Monitored store performance and identified opportunities for improvement.
  • Provided clear direction and set priorities for accomplishing desired actions and results.
  • Assessed team member performance through formal reviews leading to promotions or terminations as necessary.
  • Recruited team members for maintaining adequate staffing levels.
  • Prepared staff work schedules and assigned specific duties.
  • Reviewed financial statements, sales reports, and other performance data to measure productivity.
  • Provided efficient and courteous service to customers at all times.

Education

Associate in Arts (A.A.) - Business Administration

Florida Community College of Jacksonville
Jacksonville
08.1996

Skills

  • Relationship building and management
  • Staff Management
  • Customer Relationship Management
  • Staff Scheduling
  • Goals and performance
  • Staff Training and Development
  • Recruitment and hiring
  • Performance Management
  • Time Management
  • Conflict Resolution
  • Team Leadership
  • Multi-unit management
  • Leadership skills
  • Customer Service
  • Policies and Procedures
  • Training and coaching

Timeline

Area Manager

Advance America
05.2020 - 11.2024

Divisional Training Manager

Advance America
01.2018 - 05.2020

Branch Manager

Advance America
12.2008 - 01.2018

General Manager

Booksamillion
11.2001 - 12.2008

Associate in Arts (A.A.) - Business Administration

Florida Community College of Jacksonville

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CHERYL GEEDING