Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
CHERYL GILBRIDE

CHERYL GILBRIDE

Glendale,AZ

Summary

I am looking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem solving skills. Experienced Banker , and proven leader at developing new prospects,accounts and managing customer relationships to achieve sales goals. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated to leverage network of customer contacts to increase understanding of customer needs and employ business growth strategies. Experienced Customer Service Representative with over thirty years of experience in the Retail Sales industry. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Sr. Relationship Banker

Comerica Bank
06.2023 - Current
  • Increased cross-selling opportunities through identifying clients'' needs and recommending appropriate banking products.
  • Resolved complex customer issues, resulting in increased trust and loyalty among clients.
  • Supervised daily branch operations to ensure efficiency, compliance, and a positive customer experience.
  • Reported directly to the branch manager, offering weekly updates on client portfolio performance, new business development progress, and other pertinent metrics.

Sr. Financial Services Representative

Pacific Premier Bank
05.2018 - 05.2023
  • Assisted branch operations supervisor with back-up oversight of teller operational duties.
  • Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
  • Built strong relationships with clients, fostering trust and loyalty through exceptional service.
  • Assisted clients in opening all types of personal and business checking, savings and certificate of deposit accounts. Reviewed all new account documentation for accuracy, insuring complete compliance with all Bank policies and procedures.
  • Responsible for processing account maintenance transactions within assigned authorities. Also preformed other tasks in the Branch as required to ensure that the Branch operates efficiently. These tasks included processing deposits, withdrawals, check cashing, night deposit, courier, ATM deposits and wire transfers. Balanced and maintained a cash drawer in accordance with Branch performance standards. Proactively responded to incoming calls and serve as a customer service advocate in researching and resolving errors and answering questions.
  • Developed and maintained knowledge of and adhered to all regulatory, compliance, banking policies and procedures.

Checker

Vons Markets
01.2007 - 05.2018
  • Aided in training new employees, sharing best practices for efficient job performance.
  • Actively participated in team meetings, contributing ideas for improving store efficiency and customer satisfaction.
  • Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.
  • Assisted customers with bagging their purchases, providing swift and attentive service.
  • Resolved customer complaints professionally, addressing concerns with empathy and finding appropriate solutions.
  • Processed both cash and card purchases and returns.
  • Handled cash transactions securely, adhering to strict cash handling procedures at all times.

Bookkeeper

Vons Markets
01.2007 - 05.2018
  • Maintained and processed invoices, deposits, and money logs.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Reconciled and corrected issues with financial records.
  • Posted daily receipts and payments in accordance with corporate protocols.

Administrative Assistant

Vons Markets
01.2007 - 05.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Prepared weekly employee work schedules for team members.
  • interacted with vendors, contractors and professional services personnel to receive ordes, direct activities and communicate instructions.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Managed filing system, entered data and completed other clerical tasks.

Education

High School Diploma -

Saugus Union High Scholl
Saugus Ca
06.1976

Skills

  • Exceptional customer service
  • Strong Work Ethic
  • Professionalism and Courtesy
  • Excellent time management skills
  • Cash handling and management
  • Transaction processing accuracy
  • Financial record keeping
  • Banking Product Knowledge
  • Fraud Detection

Certification

California Notary Public- San Luis Obispo County

Certifications in Business Management, Dealer Operations, and building effective work teams

Timeline

Sr. Relationship Banker

Comerica Bank
06.2023 - Current

Sr. Financial Services Representative

Pacific Premier Bank
05.2018 - 05.2023

Checker

Vons Markets
01.2007 - 05.2018

Bookkeeper

Vons Markets
01.2007 - 05.2018

Administrative Assistant

Vons Markets
01.2007 - 05.2018

High School Diploma -

Saugus Union High Scholl

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CHERYL GILBRIDE