Cheryl Gioia
Rochester,NY
Summary
Dynamic Residential Property Manager with Kenrick Corporation, recognized for enhancing homeowner satisfaction and property value through effective communication and maintenance. Proven expertise in financial budgeting and contract negotiation, coupled with a commitment to exceptional customer service and reliable maintenance coordination. Successfully managed multiple properties while ensuring compliance with regulations.
Responsible Property Manager committed to ensuring safe and comfortable environment for residents.
Overview
15
15
years of professional experience
Work History
Residential Property Manager
Kenrick Corporation
02.2010 - 06.2025
- Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
- Improve homeowner satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Handled homeowner complaints promptly and appropriately, calling in repairmen, and other support services.
- Oversaw management of 8 properties while providing general service to tenants.
- Coordinated with legal counsel when necessary in handling collections and foreclosures.
- Managed budgets effectively, reviewing expenses regularly and negotiating favorable contracts with vendors.
- Enhanced property value by overseeing renovation projects and recommending improvements to common areas.
- Developed strong relationships with local service providers to secure competitive pricing on necessary services and repairs.
- Established preventative maintenance schedules.
- Followed up on delinquent homeowners and coordinated collection procedures.
- Coordinated with legal counsel to resolve homeowner/HOA issues.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Conducted regular inspections of exterior of properties for damage.
- Kept properties in compliance with local, state, and federal regulations.
- Delivered emergency 24-hour on-call service for homeowners.
- Developed annual operating budgets.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Responded to Common Area Maintenance (CAM) inquiries.
Education
Bachelor of Arts - Sociology
Nazareth College
Rochester, NYSkills
- Resident engagement
- Property inspections
- Property management expertise
- Maintenance coordination
- Customer service expertise
- Property tours and inspections
- Property management
- Financial budgeting and reporting
- Contract negotiation
- Vendor management
- Consistent reliability
Timeline
Residential Property Manager
Kenrick Corporation
02.2010 - 06.2025
Bachelor of Arts - Sociology
Nazareth College
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