Cheryl Grady
Indianapolis,United States
Summary
Dynamic Operations Manager with a proven track record at Motion Industries, excelling in team leadership and inventory management. Enhanced performance outcomes through strategic staff training and relationship management, driving operational efficiency. Recognized for fostering a customer-centric culture, resulting in improved satisfaction and loyalty.
Overview
14
14
years of professional experience
Work History
Operations Manager
Motion Industries
Indianapolis, IN
01.2018 - Current
- Supervised operations staff, ensuring compliance with company policies and procedures.
- Empowered employees to enhance accountability and improve performance outcomes.
- Conducted performance reviews, identifying improvement areas and developing action plans.
- Managed inventory and supply chain operations for timely, accurate delivery of goods.
- Developed relationships with external vendors and suppliers to support operational needs.
- Executed staff training initiatives to upskill workforce for industry demands.
- Fostered customer interactions to build connections and nurture relationships.
Customer Service Representative
Kaman Industrial Technology
Twin Falls, ID
07.2016 - 01.2018
- Maintained professionalism in high-stress situations to ensure timely product delivery.
- Responded promptly to customer inquiries about products and services.
- Developed extensive product knowledge to provide tailored recommendations.
- Fostered a positive customer service culture, enhancing overall satisfaction rates.
Assistant
Maurice's Clothing Store
Elko, NV
06.2014 - 07.2016
- Cultivated a positive work environment through strong interpersonal skills and proactive teamwork.
- Greeted guests with professionalism, ensuring a welcoming experience
- Guided customers with fashion expertise and upsold accessories to enhance outfits.
- Consistently achieved sales, credit, and average dollar-per-sale objectives.
- Supported store in reaching monthly and yearly financial targets.
- Managed register opening and closing, ensuring accurate cash handling.
- Collaborated with management to enhance business operations effectively.
Store Owner
Coolbeans Coffee and Ice Cream
Elko, NV
02.2012 - 08.2014
- Cultivated loyal customer base through personalized service and attentive engagement.
- Increased store sales by implementing strategic marketing initiatives and fostering community relations.
- Adapted store operations to align with market trends and customer needs.
- Negotiated favorable pricing agreements with suppliers to acquire high-quality products.
- Contributed to budget planning, accounting tasks, purchasing, and bi-weekly payroll processing.
- Enhanced customer satisfaction by delivering exceptional service consistently.
- Hired, trained, and supervised employees to maintain operational efficiency.
Education
Bachelor of Arts - Communications
Bowling Green State University
Bowling Green, OHSkills
- Problem-solving and decision-making
- Team leadership and development
- Operations and inventory management
- Customer service excellence
- Staff training and coaching
- Relationship management
Timeline
Operations Manager
Motion Industries
01.2018 - Current
Customer Service Representative
Kaman Industrial Technology
07.2016 - 01.2018
Assistant
Maurice's Clothing Store
06.2014 - 07.2016
Store Owner
Coolbeans Coffee and Ice Cream
02.2012 - 08.2014
Bachelor of Arts - Communications
Bowling Green State University